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Night Guest Services Representative Part-Time

posted September 7, 2019

WoodSpring Suites West Melbourne I-95 North
Melbourne, FL
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646532 l

About This Job

Nationwide Hotel Management Company, LLC is a fast-growing company. We offer excellent benefits. We are a company were "People First" is our top priority. Come and join this awesome team. Apply Now!!

Job Responsibilities:

Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. 

Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.  

Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business. 

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Essential Functions:

• Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.

• Secures payment; verifies and adjusts billing.  Verifies customers' credit, and establishes how the customer will pay for the accommodation.  Computes bills, collects payments, and makes change for guests.

• Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.

• Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.

• Keeps records of room availability/inventory management, and guests' accounts.

• Performs bookkeeping activities, such as running reports and posting payments to guest folios. 

• Records guest comments or complaints, referring customers to General Manager as necessary.

• Contacts head room attendant or maintenance staff when guests report problems.

• Responds to emergency situations.

• Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to company standards.

• Assist guests checking in or out as directed by the General Manager.  

• Keeps store rooms in clean, safe, and organized condition at all times. 

• Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service. 

• Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.

• Completes night audit entry.

• Works in laundry room area loading and unloading washers and dryers and folding items.

• Notifies General Manager or Maintenance Technician of any major repairs.

• Provides inventory management to ensure property is equipped with necessary parts and supplies.

• Serves as Manager-on-Duty in General Manager and/or Lead GSR absence. 

• Inspects/stocks housekeeping carts for service preparedness.

• Inspects rooms for guest readiness.

• Consists of a combination of regular desk scheduled hours and on-call hours.  Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests.  

• Other duties as assigned. 

Essential Functions are not all inclusive; other duties may be assigned.

Full job description attached. 

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About This Employer

WoodSpring Suites West Melbourne I-95 North

4650 West New Haven Avenue
Melbourne, FL 32904

Telephone (321) 312-3680
Reservations (321) 312-3680

121 Room Extended Stay

www.woodspring.com

WoodSpring Suites West Melbourne I-95 North is one of about 250 extended stay hotel locations under WoodSpring Hotels.

The nation’s fastest-growing hotel franchise, ownership and management company focused on the growing value, extended-stay hotel segment - WoodSpring Hotels was founded in 2003. Today there are WoodSpring Suites, WoodSpring Suites Signature and Value Place hotels in 36 states

As an extended stay hotel we vary from traditional hotels in several ways including a focus on cost-conscious transient guests (typically needing a room for several nights or longer) a simple, better hotel experience. They may be moving to or within the community, visiting friends and family, vacationing, working or attending meetings and conferences, or coming to study or pursue other career goals but all of our guests should enjoy the same, consistent experience. Every room includes a kitchen, free wi-fi and parking are standard, pet-friendly rooms are in every hotel, guest laundry and other amenities are available around the clock. On-site, hotel staff is expected to be professional, welcoming, and helpful while ensuring every well-priced suite is incredibly clean.

This location is one of about 115 locations owned by the WoodSpring Hotels corporate ownership entity and managed by its compliment - WoodSpring Hotels Property Management. Employees at our owned/operated hotels receive competitive compensation packages and frequently advance at the property and, in some cases, on to regional and even national opportunities.

Are you ready to put your hospitality skills and enthusiasm to work for an industry leader? Positions available at this location are posted on this page and you can find openings at our brand offices in Matthews (Charlotte), North Carolina and Wichita, Kansas and for remote employees here.

Why people like to work here

  • Great Pay and Benefits
  • Sense of Team and Ownership
  • Advancement Opportunities
  • Growing, Thriving Hotel Brand
  • Simple, Friendly Employee Culture