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Guest Service Representative Part-Time

posted September 7, 2019

WoodSpring Suites Little Rock
Little Rock, AR
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353380 l

About This Job

Nationwide Hotel Management Company, LLC is a fast-growing company. We offer excellent benefits. We are a company were "People First" is our top priority. Come and join this awesome team. Apply Now!!

Job Responsibilities:

Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. 

Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.  

Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business. 

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Essential Functions: 

• Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.

• Secures payment; verifies and adjusts billing.  Verifies customers' credit, and establish how the customer will pay for the accommodation.  Computes bills, collects payments, and make change for guests.

• Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.

• Maintains proficiency in all location computer and software systems.

• Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.

• Keeps records of room availability/inventory management, and guests' accounts.

• Performs bookkeeping activities including running reports, posting payments to guest folios. 

• Records guest comments or complaints, referring customers to General Manager as necessary.

• Contacts housekeeping or maintenance staff when guests report problems.

• Responds to emergency situations.

• Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, stairways, to company standards.

• Assists guests in checking in or out as directed by the General Manager.  

• Keeps store rooms in clean, safe, and organized condition at all times. 

• Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service. 

• Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.

• Works in laundry room area loading and unloading washers and dryers and folding items.

• Notify General Manager or Maintenance Technician of any major repairs.

• Provides inventory management to ensure property is equipped with necessary parts and supplies.

• Serves as Manager-on-Duty in General Manager and/or Lead GSR absence. 

• Prepares housekeeping duty rosters for move-out and stay-over cleans.

• Inspects/stocks housekeeping carts for service preparedness.

• Inspect rooms for guest readiness.

• Other duties as assigned. 

Full job description attached. 

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About This Employer

WoodSpring Suites Little Rock

21 Remington Drive
Little Rock, AR 72210

(501) 225-3400

121 Room Extended Stay

www.woodspring.com

At This Location

At This LocationThe Value Place Little Rock, located in beautiful west Little Rock, is convenient to I-30, I-430 I- 530, I-630 and U.S. Hwy 5. The property is 10 miles from the River Market, a bustling shopping, dining and entertainment area, and only 12 miles from the new Clinton Presidential Library. The location provides convenient access to the Chenal Valley and Hillcrest areas, where shopping, dining and many national restaurant franchises are located. Now featuring "WiFi". Hot Springs resorts and Oaklawn Jockey Club are only an hour away from this Value Place property. The Baptist, UAMS, and Arkansas Childrens and Veterans hospitals are within a 15 minute drive of Value Place Little Rock. Little Rock boasts three excellent municipal golf courses, as well as boating and fishing on the Arkansas River and nearby Lake Maumelle.

At Every Location

Value Place extended stay hotels provide a truly affordable, incredibly clean, always simple extended stay hotel experience. Now part of the WoodSpring Hotels extended stay family, we’re even more committed to providing our guests with the friendly service, essential amenities and reasonable rates they’ve come to expect.