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Front Desk Supervisor

posted October 8, 2019

Courtyard By Marriott Delray Beach
Delray Beach, FL
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791400 l

About This Job

Job Description

Position Summary: Assist the Assistant General Manager in managing the Front Office operations for the hotel.

Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  1. Ensure all front office team members deliver the brand promise and provide exceptional guest service.
  2. Assist in greeting and checking in guests.
  3. Ensure front office staff is familiar with products and services.
  4. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
  5. Responsible for the training, coaching, and discipline of the front office team.
  6. Assist with weekly scheduled to ensure they reflect the business needs and are adjusted accordingly.
  7. Assist in ensuring an accurate payroll for the front office department.
  8. Ensure front office team members are in proper uniform and adhere to the Company's grooming standards.
  9. Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
  10. Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
  11. Ensure daily arrival of VIP's, special request rooms, long stay guest rooms are pre-blocked in advance. Work with Housekeeping to ensure each room is prepared with appropriate amenities.
  12. Work with Housekeeping and Engineering to clock rooms as necessary for maintenance.
  13. Adhere to hotel grooming and uniform standards.
  14. Perform any additional tasks requested by management.

EOE M/F/Vet/Disability

Drug Free Workplace

Kolter Hospitality participates in E-Verify

Requirements

Education: Bachelor's degree in hospitality management, marketing, business or related field from a four-year college or university. High school diploma or GED plus 2 years related experience or equivalent combination of education and experience that provides the above skills, knowledge, and ability.

Experience: Two (2) years previous hotel front office supervisor or management experience.

Hours Required: Scheduled days and times may vary based on hotel needs. May be required to work weekends.

  • Ability to travel.
  • Ability to operate a computer, phone, and other office equipment.
  • Ability to stand and walk for long periods of time
  • Ability to read, write, and speak English
  • Ability to provide friendly guest service with a smile.
  • Ability to lift, pull, and push a minimum of 10 pounds.

The description is a summary of primary qualifications and responsibilities. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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About This Employer

Courtyard By Marriott Delray Beach

135 SE 6th Avenue
Delray Beach, FL 33483

(561) 926-5833

120 Room Hotel

www.marriott.com

Managed by

Opening in September 2019