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Front Desk Agent

posted September 8, 2019

Courtyard By Marriott Delray Beach
Delray Beach, FL
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791400 l

About This Job

Job Description

Position Summary: The front desk reception greets guests, processes check-ins and check outs, issues room keys and resolves guest issues while complying with all brand standards, policies and procedures.

Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.
  2. Welcome the guest by name whenever possible.
  3. Follow the hotel’s rate structures, discounts and sell/upsell strategies.
  4. Coordinate all guest requests, inform guests of hotel services, features and room amenities
  5. Check the Customer Relationship Management (CRM) for important groups, guests, special accommodations, requests, etc.
  6. Recognize and thank all Hilton Honors members. Provide special recognition for Diamond members.
  7. Resolve guest issues using the HEART model.
  8. Cancel room reservations according to policy.
  9. Create genuine connections with the guest.
  10. Report to work on time and in proper uniform.
  11. Perform other tasks as assigned by management.

EOE M/F/Vet/Disability

Drug Free Workplace

Kolter Hospitality participates in E-Verify

Requirements

Education: High school education or equivalent experience.

Experience: Customer service experience preferably in a hotel or related field.

Hours required: Scheduled days and time vary based on hotel needs. Must be able to work weekends.

  • Knowledge or and ability to operate a computer and reservation system.
  • Ability to read, write and speak English.
  • Ability to stand for long periods of time.
  • Ability to provide friendly guest service with a smile.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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About This Employer

Courtyard By Marriott Delray Beach

135 SE 6th Avenue
Delray Beach, FL 33483

(561) 926-5833

120 Room Hotel

www.marriott.com

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Opening in September 2019