posted August 8, 2019Hilton Philadelphia City Avenue
Assistant Banquet Managers work in hotels and independent banquet halls to ensure the perfect execution of large dinners, receptions and events that require food and beverages. Assistant Banquet Managers are in the front of house for these events, making sure that the tables are decorated correctly, the food is presented well, and service goes off without a hitch. Assistant Banquet Managers are in charge of Captains and floor staff, making sure that they are in uniform and serving the clients in a speedy and friendly manner. They are the liaison to the chefs and cooking staff in the back, letting them know what food needs to be replenished.
The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; has knowledge of banquet preparations and operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends to importance of complying with applicable federal, state, and local health and safety regulations. Has at least 2-3+ years experience as a Banquet Captain or Captain in an upscale restaurant, or full-service hotel.
Banquet Managers should be available for flexible work hours (weekends and extended eight-hour days) and variable schedules (days, nights, weekends, holidays, etc.).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primary duties and responsibilities include, but are not limited to, the following:
Customer-Service: Banquet Managers have to interact with customers. Being friendly and courteous is needed.
Attention to Detail: Banquet Managers have to keep their eyes on a lot of elements: food standards, costs, safety, etc.
Leadership: Banquet Managers must be leaders, rallying their team during big events, resolving conflicts and getting the job done.
Management Skills: Banquet Managers not only deal with food, they also have to deal with costs, pricing, creating work schedules and more.
Problem-Solving Skills: Dealing with employee conflict, irate customers and wrong orders is part of a banquet captain's job. Being able to come up with a solution quickly is a needed skill.
Speaking Skills: Banquet Managers need to accurately and easily communicate standards and cooking methods to staff, give orders and speak with customers clearly.
Stamina: Banquet Managers can expect long days around hot cooking elements, much of it on their feet.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Exert physical effort in lifting/transporting at least 50 pounds without assistance; push/pull cart and other equipment up to 250 pounds; endure various physical movements throughout crowded work and event areas.
Must be able to stand and exert well-paced mobility for extended periods of time; constantly lifting, carrying, pushing, pulling or otherwise move objects; extended periods of standing, reaching above head to move items, walking, stooping, and lifting. Requires close vision with or without corrective lenses. Work is normally performed in an interior hotel environment.
Located across from the Bala Cynwyd Business District, Hilton Philadelphia City Avenue is within walking distance to shopping and dining. Discover nearby historical Philadelphia attractions just a few minutes’ drive of the hotel. Choose our hotel for comfortable guest rooms with in-room amenities, delicious hotel dining, and on-site amenities including an indoor pool.