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Assistant General Manager

posted August 8, 2019

Phoenix Park Hotel
Washington, DC
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674143 l

About This Job

The Phoenix Park Hotel is a place committed to providing exceptional service for both associates and guests. This is a great opportunity for an experienced hotel professional with background in Rooms Operations (Front Office/Bellstand/Engineering/Housekeeping) balanced with Food & Beverage management (Banquets). Come work in downtown Washington, DC, just a walk away from Union Station, the US Capitol, and minutes from many tourist venues. 

We are currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide strong on-the-ground leadership to one of Crestline’s multi-million dollar business units by providing strong operational leadership and manage with unparalleled customer service philosophies.

Positioned as one of Crestline’s Key Operational Leaders, this is a phenomenal opportunity to:

  • Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
  • Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources 

A strong predictor of success for the Assistant General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary

Key Accountabilities:

  • Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) – your ability to understand these quickly upon hire and drive are key!
  • Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days
  • Familiarize yourself and be comfortable with all HR processes within the first 30 days – you will play a huge part in new hire onboarding and success!
  • Staff Optimization – develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days

Experience/Education:

  • Bachelor’s degree plus at least one (1) years of related Assistant General Manager experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required
  • Great leadership and customer service skills

Preferred Skills and/or Education:

  • Hotel experience - 3+ years experience in a manager role
  • Must have solid Operations Manager experience within a Select Service and/or Extended Stay property
  • Flexible schedule to include weekends and holidays
  • Ability to work under pressue and is results driven
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

Phoenix Park Hotel

520 N Capitol St NW
Washington, DC 20001

Telephone (202) 638-6900
Reservations (800) 824-5419

149 Room Hotel

www.phoenixparkhotel.com

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Welcome to Phoenix Park Hotel

A Historical Washington, DC Hotel with a Modern Irish Flair

The Phoenix Park Hotel is where sophistication meets comfort. Our historic Washington DC hotel remains loyal to the style of the original 1920’s architecture while embracing a contemporary guestroom design suitable for both the corporate or leisure traveler. Nightly entertainment enlivens the mood at The Dubliner, our classic Irish restaurant and bar where guests are treated to authentic Irish / American cuisine. Located in the heart of Washington DC we are just steps from Union Station, the US Capitol and all the history and the evolving attractions that Washington, DC has to offer.