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Valet Attendant

posted September 8, 2019

Hyatt Place Asheville/Downtown
Asheville, NC
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748013 l

About This Job

Description

Responsible for the safety of guest vehicles at all time, to provide/perform superior guest services and to ensure the efficient delivery of guest vehicles. Attendants will also be accountable for proper handling of guest keys and to accurately detail all information relating to the number of guest vehicles in valet. This function may include assisting with loading and unloading of luggage, providing information in regard to the hotel’s facilities and events, and directions to local attractions.

Essential Duties and Responsibilities

  • Operate guest vehicles safely and in compliance with hotel policy.
  • Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket.
  • Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports.
  • Retrieves information on guest vehicles and claim checks using valet system as needed.- Assist with maintaining neat and clean curbside.
  • Obeys all traffic laws on/off property.
  • Maintain a professional attitude and uniform appearance in accordance with hotel standards.
  • Respond to all guest/visitor inquires and resolve service discrepancies in accordance with hotel policy.
  • Opens car doors and unloading/loading of luggage to ensure the smooth flow of traffic in the valet area, issuing claim checks and tagging bags as needed.
  • Demonstrate a willingness to assist hotel guests.
  • Provide directions, possess knowledge of current events/attractions in the surrounding area and provide information as requested.
  • Greets and thanks guests in proper English, using a clear, pleasant voice.
  • Assists guests with taxi services, wheelchair requests, parking options, etc.
  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance in compliance with hotel standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Works with Security Guard and performs tasks as need in regards to the safety and security of guests and the hotel.
  • Notify staff of presence of persons with questionable reputations.
  • Watch for suspicious persons entering, exiting, or loitering around building. Conduct walk through observations of entire hotel. Promote safe work practices.
  • Perform any other job related duties as assigned.

Requirements

  • High school graduate or equivalent.
  • Must have a valid driver's license with a clean driving record and pass a background check.
  • Minimum of one year driving experience.
  • Must be able to drive a manual or automatic transmission vehicle.
  • Ability to maintain confidentiality of all guests and hotel information.
  • Prior hospitality experience preferred.

Additional Information

About Parks Hospitality Group . . . We are a family owned company based in Raleigh, NC focused on developing, owning and managing successful hotels. Parks Hospitality Group owns and manages seven hotels in North Carolina and Tennessee with locations in Raleigh/Cary, Burlington, Nashville and Asheville. We are proud franchise partners with Hilton Worldwide, Marriott International, Starwood Hotels and Hyatt and currently have multiple projects in our developmental pipeline. To learn more, please visit www.parkshotels.com.

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About This Employer

Hyatt Place Asheville/Downtown

199 Haywood Street
Asheville, NC 28801

(828) 505-8500

140 Room Hotel

www.hyatt.com

Our Hotel

he Hyatt Place Asheville Downtown is one of the most iconic hotels in Asheville NC. When travelers stay with us, in scenic Downtown Asheville they are conveniently located near more than 200 locally owned restaurants, shops, and entertainment venues.

Rooms at The Hyatt Place Asheville Downtown are spacious and relaxing, with attached living space and luxurious amenities a stay will be nothing less than relaxing.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the AM, or sip a cocktail at the bar in the PM.