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Guest Service Agent

posted September 9, 2019

Hyatt Regency Aurora Denver Conference Center
Aurora, CO
Conveniently located near the heart of downtown Denver in Aurora, the Hyatt Regency Aurora-Denver Conference Center is full-service hotel in Aurora featuring 249 guestrooms and suites, as well as more than 30,000 square feet of versatile event space.
530228 l

About This Job

To assist our guest efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service and hospitality at all times.

Will require good communication and typing and computer skills. Will need to be organized, flexible and outgoing. Must be able to handle multiple tasking. 

  • Register guests and assign rooms, accommodate special request, assist in pre-registration and blocking of reservations.

  • Thorough knowledge of room rates, packages and discounts.

  • Thorough knowledge of credit card and check cashing policies.

  • Thorough knowledge of rate availability, room location, types of rooms and room operations.

  • Notify Housekeeping of late check outs, early check ins, special request and day rooms

  • Working knowledge of reservations and cancellation procedures

  • Thorough knowledge of posting, cash handling, direct bill &Safety Deposit Procedures

  • Thorough knowledge of mail, package and message handling procedures

  • Responsible for balancing work before leaving each day.

  • Must handle guests check outs and check ins professionally and efficiently.

  • Identify Guest by using Mr. Ms. Miss or Mrs.


About This Employer

Hyatt Regency Aurora Denver Conference Center

13200 East 14th Place
Aurora, CO 80011

(303) 365-1234

249 Room Hotel

Our Hotel

Hyatt Regency Aurora/Denver Conference Center is a brand-new full-service hotel offering contemporary amenities in a convenient location near Anschutz Medical Campus, Buckley Air Force base, and Denver International Airport. Enjoy sophisticated room service from our onsite Borealis Restaurant to your spacious, well-appointed guestroom.

Hyatt Regency Aurora – Denver Conference Center offers 249 oversized guestrooms and suites. Relax on a plush Hyatt Grand Bed in front of a 55” flat-screen television. Start your day with iHome alarm clock radio, complimentary wireless internet access, and Gilchrist & Soames bathroom amenities. Each room features a laptop compatible safe and in-room mini refrigerator.

  • Borealis Restaurant on-site
  • Adjacent to the CU / UCHealth Anschutz Medical Campus
  • Over 36,000 sq. ft. of meeting and event space including IACC accredited Conference Center and fireside outdoor terrace
  • 24 Hour Fitness Center
  • Seasonal Outdoor Pool & Sundeck
  • Meeting Atrium and On-Site Coffee Shop serving Starbucks
  • Marketplace