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Guest Service Representative Part-Time

posted August 9, 2019

WoodSpring Suites Indianapolis Airport
Indianapolis, IN
759657 l

About This Job

Nationwide Hotel Management Company, LLC is a fast-growing company. We are a company were "People First" is our top priority. Come and join this awesome team. Apply Now!!

Job Responsibilities:

Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.  

Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.   

Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.  

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready. 

Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner. 

Essential Functions: 

• Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests. 

• Secures payment; verifies and adjusts billing.  Verifies customers' credit, and establish how the customer will pay for the accommodation.  Computes bills, collects payments, and make change for guests. 

• Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings. 

• Maintains proficiency in all location computer and software systems. 

• Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest. 

• Keeps records of room availability/inventory management, and guests' accounts. 

• Performs bookkeeping activities including running reports, posting payments to guest folios.  

• Records guest comments or complaints, referring customers to General Manager as necessary. 

• Contacts housekeeping or maintenance staff when guests report problems. 

• Responds to emergency situations. 

• Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, stairways, to company standards. 

• Assists guests in checking in or out as directed by the General Manager.   

• Keeps store rooms in clean, safe, and organized condition at all times.  

• Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.  

• Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits. 

• Works in laundry room area loading and unloading washers and dryers and folding items. 

• Notify General Manager or Maintenance Technician of any major repairs. 

• Provides inventory management to ensure property is equipped with necessary parts and supplies. 

• Serves as Manager-on-Duty in General Manager and/or Lead GSR absence.  

• Prepares housekeeping duty rosters for move-out and stay-over cleans. 

• Inspects/stocks housekeeping carts for service preparedness. 

• Inspect rooms for guest readiness. 

• Other duties as assigned.  

Full job description attached.  

NHMC participates in the E-Verify program.


About This Employer

WoodSpring Suites Indianapolis Airport

8045 Rockville Road
Indianapolis, IN 46214

(317) 271-9300

121 Room Extended Stay

WoodSpring Suites Indianapolis Airport - Extended Stay Hotel in Indianapolis, IN near IND Airport and Indianapolis Motor Speedway

WoodSpring Suites Indianapolis Airport is a new kind of extended stay hotel near Indianapolis. A 100% smoke-free and pet-friendly hotel, guests can choose from three suite layouts - all with in-room kitchens and queen-sized beds. WoodSpring Suites Indianapolis Airport offers low, weekly rates as well as nightly rates and monthly rates for students, relocators, business travlers, service members, and other guests needing a great room for several nights, a week, or longer. Guest laundry room, vending machines, and staff support are all available around the clock. Free parking and free basic wi-fi is available for all guests.