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Night Guest Services Representative Part-Time

posted August 9, 2019

WoodSpring Suites Charleston Ashley Phosphate
North Charleston, SC
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520991 l

About This Job

Nationwide Hotel Management Company, LLC is a fast-growing company. We offer excellent benefits. We are a company were "People First" is our top priority. Come and join this awesome team. Apply Now!!

Job Responsibilities:

Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner. 

Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.  

Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business. 

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Essential Functions:

• Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.

• Secures payment; verifies and adjusts billing.  Verifies customers' credit, and establishes how the customer will pay for the accommodation.  Computes bills, collects payments, and makes change for guests.

• Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.

• Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.

• Keeps records of room availability/inventory management, and guests' accounts.

• Performs bookkeeping activities, such as running reports and posting payments to guest folios. 

• Records guest comments or complaints, referring customers to General Manager as necessary.

• Contacts head room attendant or maintenance staff when guests report problems.

• Responds to emergency situations.

• Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, and stairways to company standards.

• Assist guests checking in or out as directed by the General Manager.  

• Keeps store rooms in clean, safe, and organized condition at all times. 

• Assists other employees in completing their respective duties to achieve guest ready rooms, public areas, and outstanding customer service. 

• Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.

• Completes night audit entry.

• Works in laundry room area loading and unloading washers and dryers and folding items.

• Notifies General Manager or Maintenance Technician of any major repairs.

• Provides inventory management to ensure property is equipped with necessary parts and supplies.

• Serves as Manager-on-Duty in General Manager and/or Lead GSR absence. 

• Inspects/stocks housekeeping carts for service preparedness.

• Inspects rooms for guest readiness.

• Consists of a combination of regular desk scheduled hours and on-call hours.  Covers on call duties during closed desk hours and responds to guest emergencies, check ins or other service requests.  

• Other duties as assigned. 

Essential Functions are not all inclusive; other duties may be assigned.

Full job description attached. 

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About This Employer

WoodSpring Suites Charleston Ashley Phosphate

7477 Northside Drive
North Charleston, SC 29420

(843) 553-5222

121 Room Extended Stay

www.woodspring.com

WoodSpring Suites Charleston Ashley Phosphate Extended Stay Hotel in Charleston, SC near Charleston Southern University

WoodSpring Suites Charleston Ashley Phosphate, located near Charleston Southern University, is an extended stay hotel offering great nightly, weekly and monthly rates. No matter what brings you to Charleston, school, work, family, fun, military or a move, WoodSpring Suites Charleston Ashely Phosphate provides a clean, welcoming and affordable lodging solution. Pet-friendly hotel. The hotel offers three room types all with well-equipped kitchens and plenty of space for working and relaxing. Free wi-fi, free parking and 24/7 access to on-site washers and dryers.

WoodSpring Suites Charleston Ashley Phosphate provides convenient access to all of Charleston, including:

  • Downtown Charleston (14 miles), Wildwood, SC (3 miles), North Charleston, SC (8 miles), Mt. Pleasant, SC (18 miles), Dewees Island, SC (29 miles), James Island, SC (17 miles), Folly Beach, SC (24 miles)
  • College of Charleston (14 miles), Trident Technical College (2 miles), Charleston Southern University (5 miles), Charleston International Airport / CHS Airport (7 miles), Naval Nuclear Power Training Command (9 miles), Naval Weapons Station (10 miles), Charleston Naval Complex (11 miles)
  • Arthur Ravenel Jr. Bridge (17 miles), Charles Towne Landing State Historic Site (11 miles), Boone Hall Plantation and Gardens (18 miles), Patriots Point (16 miles)
  • Audubon Swamp Garden (17 miles), Francis Marion National Forest (32 miles), Old Rice Retreat at Cane Bay Plantation (16 miles), Magnolia Plantation and Gardens (18 miles), Whirlin’ Waters Adventure Waterpark (4 miles),
  • Northwoods Mall (1 mile), The Boeing Company (7 miles), Tanger Outlet Charleston (6 miles)

As an extended stay hotel, WoodSpring Suites Charleston Ashley Phosophate prioritizes comfortable, well-appointed suites at terrific rates for business travelers and personal vacationers who need a room for about a week or longer. Three room designs offer a variety of furniture configurations to best suit guest needs. In-room kitchens are complete with a microwave, fridge and freezer, cook top, sink, counter, and cupboard space. A table in every room is great for dining and working. Smartly-sized rooms give guests plenty of space for the things they travel with and to rest, relax, and refresh while away from home. Guest laundry and vending keep guests looking their best. Free wi-fi keeps guests connected.

While service animals are always welcome at no additional charge, this hotel welcomes small pets under the following conditions:

  • Maximum of two pets (dog or cat, 80 lbs. or less) per room
  • Pets must be registered. Guest must read, sign, and adhere to hotel's pet policy/agreement (available at front desk)
  • A one time, non-refundable fee of $50per pet room for guests paying our “nightly” rate (1 – 6 night stays)), $100 per pet room for “weekly” rate (7+ night stay) guests, and $200 per room paying for “monthly” (28+ or 30+ nights, where available) will be collected at time of pet registration
  • Speak with a hotel’s General Manager for additional, local details or click here for details

After a long day, sometimes you just don’t feel like cooking, and WoodSpring Suites Charleston North is located near wide variety of dining options. Olive Garden, Cracker Barrel Old Country Store, LongHorn Steakhouse, Chipotle Mexican Grill, Chick-fil-A, Carrabba’s Italian Grill, Ruby Tuesday, Waffle House, Hardee’s, Pizza Hut, Panda Express, Smokey Bones Bar and Fire Grill and Raising Cane’s Chicken Fingers.

WoodSpring Suites Charleston Ashley Phosphate is a new kind of extended stay hotel matching great rates, the comforts of home, the fine touches of a hotel, and a staff that makes every guest feel welcome and appreciated. Stay with us.