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Guest Service Agent

posted August 9, 2019

Cambria Hotel Chicago Loop Theatre District
Chicago, IL
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705826 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Cambria Hotel Chicago Loop Theatre District

32 West Randolph Street
Chicago, IL 60601

(312) 763-3822

199 Room Hotel

www.choicehotels.com

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Our Hotel

Our hotel is in the same building as the James M Nederlander Theatre. When you stay with us, you’ll be within walking distance to many entertainment venues in the Chicago Theatre District and just steps away from Chicago's famed State Street shopping, Shedd Aquarium, and Millennium Park. Plus, you can easily take public transit nearly anywhere in Chicago because we’re right across the street from the CTA Red and Blue train lines and two blocks from all other CTA line trains.

If you’re in Chicago to do business or host an event, staying at Cambria Hotels becomes an elevated experience with our spacious and flexible meeting rooms and fully equipped business center. No matter what you want to accomplish during your trip, staying at our Chicago Loop hotel is a great way to treat yourself when you travel.