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Front Desk Clerk

posted October 9, 2019

Residence Inn Washington, DC/Dupont Circle
Washington, DC
542737 l

About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  1. Check guests in and out of the hotel according to hotel and/or brand standards.
  2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
  3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  4. Take, modify and cancel guestroom reservations.
  5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
  7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  9. Maintain cleanliness of Front Office area.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.

About This Employer

Residence Inn Washington, DC/Dupont Circle

2120 P Street NW
Washington, DC 20037

(202) 466-6800

107 Room Extended Stay

Our Hotel

A downtown Washington, DC hotel, the newly renovated Residence Inn Dupont Circle is nestled in one of the city's most exclusive and upscale districts. Situated 2 blocks from the Dupont Circle Metro (red line), the hotel is minutes from U.S. government buildings, corporations, embassies, World Bank, universities, tourist attractions, restaurants, and associations. Whether you're traveling for business or leisure, you'll appreciate the extensive amenities and service that distinguish us from ordinary downtown DC hotels. Indulge in all the comforts of home in our spacious and renovated hotel suites, including separate sleep and work areas and a full kitchen. From our breakfast buffet to our evening networking social, you'll enjoy an unmatched guest experience in downtown Washington, DC. In addition, our guests enjoy free Wi -Fi, a business center, fitness center and laundry facilities. Suites and public space renovation completed in May of 2013.