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Night Auditor

posted August 21, 2019

Odessa Marriott Hotel & Conference Center
Odessa, TX
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Are you great at delivering outstanding guest service, we have an opportunity for you.
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About This Job

Job overview

As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.  You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.  The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period.

The ideal candidate will: 

  • Have one year of hotel, customer service and/or accounting experience.
  • Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. 
  • Have strong computer skills and brand POS experience.
  • May fulfill Manager on Duty shifts.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. 
  • Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.
  • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

*Specific plans for specific positions

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About This Employer

Odessa Marriott Hotel & Conference Center

305 East 5th Street
Odessa, TX 79761

(432) 580-5805

217 Room Hotel

www.marriott.com

Our Hotel

The brand-new Odessa Marriott Hotel & Conference Center is poised to become the new focal point of Downtown Odessa. Inspired by the rich oil and mineral history and taking a cue from the Odessan landscape, the interior design combines natural woods with elegant stone elements creating a dramatic and sophisticated look. This Ruggedly refined Hotel is a stylish modern Western dreamscape offering world-class accommodations and an expansive conference center built for discerning business and leisure travelers alike. Those “In The Know” see Odessa as one of the fastest growing cities in Texas and is located in the heart of the oil country. It is home to The University Of Texas Permian Basin and Odessa College as well as the Odessa Regional Medical Center and the Medical Center Health System. Our city is unique in the amenities and customer service it provides to our West Texas visitors. Odessa perfectly blends corporate, healthcare and energy with the ambiance of a small town and BIG Texas Hospitality.

About Aimbridge Hospitality

At Aimbridge Hospitality, bigger really is better!  Now is a great time to join Aimbridge, the largest hotel management company in North America.  Currently with approximately 30,000 Associates and a diverse portfolio of more than 800 hotels and resorts, we are continuing to grow and expand!  Scale means opportunity, and here’s what that looks like at Aimbridge:

  • Culture – At Aimbridge we have high expectations for results and performance. That’s why we value passionate and service minded people who love to be challenged and who desire opportunities to directly contribute to the overall success of the Company.
  • Careers – We invest in training, technology, and talent. Through a collaborative and supportive approach, Aimbridge can take you where you want to go!  When you join Aimbridge, your professional network will instantly expand.  You’ll become part of industry history as Aimbridge Hospitality secures its place as not only the largest third-party manager of hotels and resorts, but also the best!
  • Community – Being good corporate citizens is something we take seriously at Aimbridge. Impact and connection is what it’s all about!  We engage internally and externally in a variety of ways to make a positive difference for each other, and within our local communities.