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Assistant General Manager

posted August 10, 2019

Capitol Hill Hotel Washington DC
Washington, DC
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734691 l

About This Job

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Capitol Hill Hotel Washington DC

200 C Street SE
Washington, DC 20003

(202) 543-6000

153 Room Hotel

capitolhillhotel-dc.com

Our Elegant Hotel 

Travelers will discover the tranquil beauty of the Capitol Hill Historic District in one of the most centrally located hotels in Washington D.C. Elegant and intimate, Capitol Hill Hotel is a home away from home in the heart of the nation’s capital, tucked away amidst the charming brick rowhouses of a residential neighborhood yet just a short walk away from Washington’s most important sites, including the Capitol Building, Supreme Court, Library of Congress, and the National Mall.

As one of the renovated hotels in Washington D.C., Capitol Hill Hotel effortlessly blends classic Federal style with chic modernity. Design elements such as cherry blossom motifs, vintage-style political cartoon art, and traditional wainscoting draw from the historic provenance of the city while speaking to the metropolitan dynamism that has marked Washington’s recent growth.

With 153 spacious and well-appointed guest rooms and more than 2,000 square feet of meeting and event spaces, our boutique hotel in Washington DC offers everything guests need for a short trip or extended stay in Washington D.C., including Wi-Fi Internet access and daily continental breakfast. From our boutique hotel, a walk in any direction reveals both historic grandeur and cutting-edge modern culture. Whether guests are exploring Washington D.C.’s majestic landmarks, discovering the diversity of local restaurants and artisans, or traveling on business to The Hill, marvel at a city that stands at the crossroads of America’s past and future.