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Guest Service Agent Part-Time

posted September 11, 2019

Candlewood Suites Texarkana
Texarkana, TX
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730198 l

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Candlewood Suites Texarkana

2901 S. Cowhorn Creek Loop
Texarkana, TX 75503

(903) 334-7418

80 Room All Suite

www.ihg.com

Our Hotel

Located just off of I-30, the Candlewood Suites® Hotel Texarkana, is an all-suite property that caters to all types of travelers. Area companies like Cooper Tire, Domtar, International Paper and Red River Army Depot are within a short drive, so less time is spent on the road. 

Candlewood Suites Texarkana is happy to offer complimentary refreshments during our Guest Appreciation every Wednesday. Guests will also enjoy the in room kitchenettes. This provides them with the convenience to prepare their favorite meals. The 24-hour Fitness Center is equipped to help guests maintain their workout routine, and there's a 42-inch flat-panel TV to keep you entertained.