Search 18,115 current hospitality jobs

Guest Service Agent

posted August 29, 2019

Westin Columbus
Columbus, OH
Apply
Be A Part of Our Passionate & Committed Team!
757181 l

About This Job

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assists guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com 

EOE/M/F/D/V

Apply

About This Employer

Westin Columbus

310 S. High Street
Columbus, OH 43215

1 614-239-4000

189 Room Hotel

www.marriott.com

Redefine luxury at The Westin Great Southern Columbus. Set in downtown Columbus, Ohio, our stylish hotel offers the finest in service and amenities - steps from shopping, dining and entertainment. Set within a beautiful historic building, first opened in 1897, our hotel showcases 189 spacious guest rooms and suites with sleek, modern design, floor-to-ceiling windows and luxurious Heavenly® Beds. Relax in our 24-hour WestinWORKOUT® Fitness Studio. Recent renovations enhanced all of our spaces, including our elegant Grand Ballroom - the city's premier event site. Our modern designs can accommodate virtually every meeting and event imaginable. Stop by Thurber's Bar and High Street Grill for delicious seasonal menus, or fuel up for the day at Café Express. Explore Nationwide Arena and the Greater Columbus Convention Center, or stroll to the Southern Theatre. Whether you're visiting for business or leisure, you'll be delighted with the superb amenities here at our grand hotel in downtown Columbus, Ohio.