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Assistant Operations Manager

posted August 14, 2019

The Domain Hotel Sunnyvale
Sunnyvale, CA
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About This Job

Description

The Opportunity


We are currently looking for an Assistant Operations Manager for our [Hotel Name]. As an Assistant Operations Manager, you’ll be responsible for supporting the Operations Management team in the daily operation of the Guest Service functions to include Front Desk Operations, Housekeeping, Food and Beverage, and Engineering.


Job Responsibilities


Key responsibilities of an Assistant Operations Manager include:


  • Supervising and directing the activities of the Operations Team Members to ensure that all team members are delivering prompt, efficient and friendly service in a professional manner

  • Assisting Operations Team members with performing job duties as necessary

  • Maintaining presence and support at areas needing the most support/assistance during peak periods

  • Working quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager(s)

  • Ensuring guests’ needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable

  • Ensuring that all safety and security policies and procedures are followed

  • Providing ongoing feedback, and rewarding/recognizing team members

  • Training and developing team members

  • Assisting with preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts

  • Authorizing requests for personal time off, holidays for team members, schedule changes, overtime, and expenditures

  • Maintaining an efficient system of communication between all operations departments, with particular attention to guest impact areas and times

  • Monitoring and maintaining operations systems and equipment to ensure their optimum performance

  • Coordinating all billing requirements for individuals and groups in house as per reservation requirements

  • Proactively planning to ensure departments are prepared based on awareness of future and current business at the property

  • Actively encouraging all operations team members to maximize sales through up-selling, using incentives, promotions, etc.

  • Assisting with adequate resource planning on a weekly basis and completing payroll on Company Time Management and Payroll System

  • Assisting with the monitor and control of all Operations Supplies


 


Job Requirements


The ideal Assistant Operations Manager candidate will possess strong communication skills, a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.


The minimum qualifications for this position are:


  • Minimum of three years operations experience in a hotel property of similar size and quality

  • Minimum of one year of experience in an operation’s supervisory role.

  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment

  • Ability to handle stressful situations in a calm, professional manner and exhibit good judgment

  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice

  • Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible

  • Must have excellent supervisory and interpersonal skills

  • Ability to work a varied schedule that may include evenings, nights, and weekends


 


An Equal Opportunity Employer

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About This Employer

The Domain Hotel Sunnyvale

1085 East El Camino Real
Sunnyvale, CA 94087

(408) 247-0800

136 Room Hotel

www.domainhotelsv.com

Our Hotel

Tucked away in the heart of the tech world, The Domain Hotel welcomes guests with a bustling vibe inspired by the culture of nearby startups. In addition to boasting an impressive location that makes our property ideal for business and leisure travelers alike, The Domain Hotel offers comfortable accommodations that feature modern amenities to meet the needs of today's travelers.

Because our Sunnyvale, CA hotel is just moments away from Google, Apple, and Yahoo, guests will find inspiration within easy reach. Visitors will find everything they need and some extras at our boutique Sunnyvale hotel near Mountain View, CA.