posted August 14, 2019Hilton - System Solutions - Dallas
From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for building the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
Hilton’s Experience Design team works to create an extraordinary journey through every part of a guest’s experience — from the time our guests dream of travel, until their stay is complete, and beyond. We believe that design happens in many functions across our organization, and we deliver better experiences to our guests when we’re working together to build, test, and learn. You will focus on user outcomes in both digital and non-digital spaces.
As a Director on the Experience Design Research team, you will lead researchers who are focused on strategizing, planning and executing qualitative and quantitative studies with customers of our digital products. These researchers are embedded on multi-functional teams and collect customer/team member feedback on a variety of digital products including websites, applications and enterprise software. You will be a strong voice for human-centered-design research methodologies and will represent the voice of the customer. You will work closely with our Experience Design, Creative, and UX teams to support in-depth business reviews, communicate and present across all levels of the organization, as well be responsible for attracting, retaining, and developing talent focused on research and the collection of customer feedback.
More specifically, you will:
What are we looking for?
We believe the success in this role will demonstrate itself through the following attributes and skills:
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
15305 N Dallas Parkway, Suite 600
Addison, TX 75001
We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.