Exciting opportunity at an award wining lifestyle hotel!
PIVOT Hotels & Resorts is one of the largest and most successful independent hotel management companies in the industry. The combined experience of our team represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are committed to making PIVOT a great place to work and provide the foundation for building successful careers. If you share our passion for delivering hospitality where details matter, apply today to join our team!
The Front Desk Supervisor will assist in the supervision of the front desk staff to ensure guest service and operations meet standards. This position works the front desk as needed, trains staff, and responds to more complex questions and exceptions. Will organize, confirm, process, and conduct guest check-in/out, room reservations, requests, changes, and cancellations. Secure payment, and verify and adjust billing, activate and distribute room keys, process all guest requests and relay messages. Welcome and acknowledge all guests according to company standards, anticipate and address guest service needs, assist individuals with disabilities, and exceed all guest expectations.
• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
PIVOT Hotels & Resorts is a drug free workplace. Pre-employment drug test and background check required.
Surrounded by historic homes, lush tree-lined streets and designer boutiques with beautiful Lake Michigan just steps away, Thompson Chicago provides the ideal location to feel connected to the city we call home. The floor-to-ceiling windows in the 247 rooms and suites offer a unique vantage point to take it all in. While the jewel-toned velvet furniture accented with a color palette of muted gray and tan impart a soothing and stylish aesthetic to each of our rooms.