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Guest Service Agent / Front Desk (PM)

posted October 14, 2019

SpringHill Suites Nashville MetroCenter
Nashville, TN
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613847 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

FundamentalsTo be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

SpringHill Suites Nashville MetroCenter

250 Athens Way
Nashville, TN 37228

(615) 244-5474

78 Room All Suite

www.marriott.com

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Our Hotel

Travelers choose SpringHill Suites Nashville MetroCenter for stylish accommodations with the comfort and conveniences they want while traveling. This Springhill Suites near Downtown Nashville offers comfortable accommodations and a convenient location off Interstate 65 for business and leisure guests alike. Each suite provides up to 25% more living space than comparable non-suite properties and features a work area with desk, wet bar area complete with microwave and mini-refrigerator. All living areas have a sofa bed for home-style relaxation. Guests can start their day with a complimentary breakfast or a dip in the indoor/outdoor pool and hot tub, then visit nearby attractions.