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Front Desk Agent

posted August 8, 2019

Hyatt Regency Suites Atlanta Northwest
Marietta, GA
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645294 l

About This Job

Job Purpose

The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Essential Job Functions

  • Greet guests immediately with a friendly, sincere welcome.  Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
  • Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
  • Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
  • Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
  • Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
  • Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, traveler’s check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
  • Provide safety deposit boxes to guests in accordance with established hotel procedures.
  • Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests.
  • Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred

Auro Hotels is an Equal Employment Opportunity and uses E-Verify. All applicants are subject to a background check and substance abuse testing prior to any offer of employment. 

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About This Employer

Hyatt Regency Suites Atlanta Northwest

2999 Windy Hill Road
Marietta, GA 30067

(770) 956-1234

202 Room Hotel

atlantasuites.hyatt.com

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Our Hotel

This all-suite full-service hotel offers the most spacious and comfortable lodging in the Marietta, Georgia area.  Hyatt Regency Suites Atlanta Northwest offers all you need for a successful stay - extra-large suites with separate work areas, delicious dining, flexible meeting space and the latest wireless technology.   

Enjoy your favorite Italian cuisine at Padella, our on-site restaurant and bar.  Conveniently located off I-75 at Windy Hill Road, this Marietta hotel puts you in the heart of the Northwest Atlanta business center, and just minutes from Buckhead, Downtown Atlanta and shopping at the nearby Cumberland Mall.  Suntrust Park, the new home of the Atlanta Braves, is minutes away and visible from the hotel!  Let our complimentary shuttle service transport you to & from your local destinations within a 3-mile radius of the hotel.  There is no time like today to book your weekend stay in Atlanta.  See our "Offers" page for more information on deals and specials at Hyatt Regency Suites Atlanta Northwest.  

Reward yourself with service and quality only this Hyatt Regency Suites hotel can deliver.  View our Hyatt Destinations Atlanta City Guide for insider information on local culture, restaurants, shopping, events and more.