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Front Desk Clerk

posted September 15, 2019

Holiday Inn Washington-Capitol
Washington, DC
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310111 l

About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

  1. Check guests in and out of the hotel according to hotel and/or brand standards.
  2. Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
  3. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  4. Take, modify and cancel guestroom reservations.
  5. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  6. Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
  7. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
  8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  9. Maintain cleanliness of Front Office area.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

  • Good communication and interpersonal skills.
  • Ability to stand for extended periods of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.
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About This Employer

Holiday Inn Washington-Capitol

550 C Street SW
Washington, DC 20024

(202) 479-4000

532 Room Hotel

www.ihg.com

Our Hotel

The Holiday Inn® Washington - Capitol Hotel offers some of the best Washington, DC area accommodations. Guests love our amenities, which include free high-speed Internet access, Keurig Coffee Makers, in-room safes and a superior location that places you in walking distance to the National Air & Space Museum, the Museum of the Bible, the Museum of African American History and Culture, and the National Mall, which includes famous monuments like the Washington Monument.

You can host any type of meeting or event in up to 7 function rooms while in Washington, DC. Our hotel's newly renovated, modern facility includes a 24-hour Business Center with free Internet access, copy and print services. Numerous governmental agencies and businesses, such as DOE, DHHS, FAA, FEMA, HUD, NASA, and USDA, are near our location in the Washington, DC area.

Our accommodations put you just minutes from DC's most famous attractions, including the Lincoln, Jefferson, World War II, and MLK Jr. Memorials, along with the Holocaust Museum. You can spend the day exploring the Smithsonian Museums or take an afternoon tour of the White House.

Enjoy a cup of coffee from the on-site Starbucks, or enjoy a meal from the Capital Bistro or 21st Amendment Bar & Grill before exploring the Washington, DC area. Our accommodations also include a fitness center and a seasonal, rooftop pool.