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Assistant General Manager

posted September 23, 2019

Hyatt Place Waco
Waco, TX
Explore an exciting career in hospitality with DePalma Hotels & Resorts where hospitality is our passion! Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others.
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About This Job

Job Summary

We are seeking a dedicated and passionate Assistant General Manager to join our exceptional team at the new Hyatt Place - Waco offering a competitive wage and benefits (PTO, Vacation, Holiday and Health Insurance).

The Assistant General Manager manages the hotel to ensure efficient and profitable operation by performing the following duties personally or through department supervisors.

Essential Duties & Responsibilities

  • Participates in Operating and Capital Expenditure budgeting
  • Oversee general operation of the hotel when GM is not present
  • Set the tone and example of guest service and guest satisfaction for all colleagues
  • Has specific responsibility for overseeing the Front Office. Checks the daily duties.
  • Has direct responsibilities of hiring and training the Front Office
  • Has specific responsibility for maintaining and updating travel publications
  • Does daily check of the previous day’s work, i.e. posting deposits, cashiers reports, and petty cash receipts.
  • Oversee performance of POS software and updates
  • Acts as liaison with the Corporate Office concerning personnel, payroll and insurance issues.
  • Handles guest insurance claims in reporting them to the carrier and Corporate Office on a timely basis.
  • Has overall responsibility for all accounting and computer procedures at the Front Desk.
  • Checks, approves and codes invoices and follows guidelines as per accounting procedures.
  • Maintain and oversee purchase of office supplies and hotel materials.
  • Serves on Safety Committee. Trains Front Office personnel in safety procedures.
  • Meet with the Head Housekeeper to discuss issues and concerns involving guest rooms.
  • Meet weekly with the GM to discuss projects, progress, and problems.
  • Actively participates in the management of other departments in the hotel.
  • Manages individual department supervisors that are responsible for the daily operations and profitability of the hotel.
  • Is responsible for the overall direction, coordination and evaluation of these departments.
  • Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training colleagues, planning, assigning and directing work, appraising performance, rewarding and disciplining colleagues, addressing complaints and resolving problems.
  • As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly and helpful manner at all times.
  • Performs any other job related duties as assigned.

Education and/or Experience

  • Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Must have valid driver’s license.

Apply Today

To become part of our exceptional team, interested candidates may apply by sending a resume online for consideration.


About This Employer

Hyatt Place Waco

5400 Bagby Avenue
Waco, TX 76711

96 Room Hotel

Hotel Overview

The Hyatt Place - Waco, a brand new 96 room modern select service hotel will be opening soon in October of 2019 and managed by DePalma Hotels & Resorts at the Bagby Crossing development area.

 DePalma Hotels & Resorts specializes in hotel operations, turnarounds and new hotel development for independent hotel owners, portfolio investment groups and national financial institutions from limited service to extended stay to full service convention hotels and resorts. We have demonstrated lasting success as a national hotel management company for over 30 years through unique strategies developed and refined by an exceptional industry leading team of talented hospitality professionals. In fact, we are one of the longest serving management companies in Texas and the United States. You simply can't find that type of hotel management expertise anywhere else   

Hospitality is our Passion

Hospitality management is much more than just a job to us. It is a passion and a calling for those who want to create positive experiences and memories for others. It is about being the one that will go that extra mile that turns a good experience into a great experience. Of course, you never do this alone and you will have the opportunity to work with a great team in an inspirational and fun working environment. There are very few careers more rewarding than one that allows you to make everyone who walks through your doors feel valued and appreciated.                                                                                                                                                                                                                                 

Four Pillars of Success

Our accomplishments reflect our ongoing dedication to the highest levels of professional knowledge, ethics, service and communication with owners, associates, communities and guests. Our four pillars of success has been our focus since the beginning and continue to drive our culture on all levels of the organization today.

Success through Knowledge

DePalma Hotels & Resorts consistently demonstrates unparalleled and intimate knowledge of the hotel industry through active involvement with industry organizations, franchisors, financial institutions and hospitality educators. DePalma associates, property managers and owners benefit from our hotel industry insight and innovation which improves performance and allows us to consistently attain property goals.                                        

Success through Service

Key to DePalma's success over the past three decades has been our clear and focused vision of service to our guests, associates, communities and clients. Through well-planned and ongoing associate training and development, as well as management systems that support customer satisfaction, DePalma maintains an exceptional team of confident hotel associates and managers that consistently exceed the expectations of our guests and realize considerable customer loyalty to DePalma properties.

Success through Communication

Effective and consistent communication with all stakeholders continues to be a core strategy for DePalma Hotels & Resorts. Whether it be frequent property visits by corporate executives to review property achievements and opportunities, ongoing planning and execution of performance benchmarks, regular solicitation and integration of customer and community feedback or scheduled and detailed updates to ownership, the DePalma team understands the critical nature of an effective communication plan and its positive impact on financial results and property performance.

Success through Ethics

Our exceptional market reputation and industry longevity are indicative of DePalma's highest regard for professional and personal ethics at the property and corporate levels. Our commitment to our clients to expect the highest degree of professional integrity has resulted in over thirty years of referrals from existing clients and owners and an envied position among comparable hospitality management companies.  

Join Our Team!

If you are passionate about hospitality and looking for a rewarding long-term career with unlimited potential for personal and professional development, then look no further and apply to one of our open positions.