Search 18,001 current hospitality jobs

Front Desk Supervisor

posted September 16, 2019

Hilton Garden Inn Washington DC/Bethesda
Bethesda, MD
Apply
542422 l

About This Job

Donohoe Hospitality Services is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

SHIFT SUPERVISOR - FRONT DESK

Position Summary:

Responsible for overseeing Front Desk operations.

Essential Functions:

  1. Supervise the operations of the Front Desk.
  2. Maintain the highest productivity, employee morale and guest service as possible.
  3. Insure that all hotel policies and procedures are followed.
  4. Assist FOM in training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
  5. Check guests in and out of the hotel according to hotel and/or brand standards.
  6. Inform guests about the hotel facilities, policies and procedures. Provide tourist information to guests.
  7. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  8. Take, modify and cancel guestroom reservations.
  9. Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
  10. Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
  11. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures.
  12. Maintain cleanliness of Front Office area.
  13. Take, modify and cancel guestroom reservations.
  14. Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.

Additional Responsibilities:

  • The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
  • Adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

  • Previous hotel front desk experience.

Skills and Abilities:

  • Ability to stand for a long period of time.
  • Ability to work in a fast paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgement.
  • Good communication and interpersonal skills.
Apply

About This Employer

Hilton Garden Inn Washington DC/Bethesda

7301 Waverly Street
Bethesda, MD 20814

(301) 654-8111

At A Glance

Convenient to Washington, DC without the congestion, the Hilton Garden Inn Washington DC/Bethesda hotel is one block from the Bethesda Metro Station on the Red Line. Our hotel is a 20-minute drive or Metro ride from Washington Reagan National Airport (DCA), and minutes from many shops and restaurants. Guests at this downtown Bethesda hotel are just one mile from Walter Reed National Military Medical Center and NIH.

Whether you’re on a Washington, DC vacation or are traveling on business and using our Bethesda, MD event space, enjoy breakfast at the Garden Bar & Grill Restaurant complimentary internet access, an in-room workstation with a large desk and ergonomic Mirra® chair by Herman Miller, and a 24-hour business center.

Wind down with a cocktail at our bar and enjoy a delicious dinner or evening room service. Pick up your car from our secure parking garage adjacent to the hotel. Exercise in the fitness center or swim in the indoor pool. Cook refrigerated meals in your microwave or order from room service. Enjoy excellent value with our Bethesda, MD hotel deals.

  • Easy access to Washington DC, The Metro and DC attractions
  • 1 mile from NIH and Walter Reed National Military Medical Center
  • Complimentary WiFi in guest rooms and meeting spaces
  • Near over 100 Bethesda restaurants and shops
  • 1,800 sq. ft. of flexible Bethesda meeting and event space; catering services
  • DC hotel 20 minutes from Washington Reagan National Airport