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Guest Service Representative

posted August 22, 2019

Hampton Inn Minneapolis/Eagan
Eagan, MN
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799909 l

About This Job

Hampton Inn Minneapolis/Eagan features 122 spacious, modern guest rooms and great amenities including an indoor pool, complimentary daily breakfast, fitness center, complimentary wifi, business center, and free shuttle to the Mall of America and MSP International Airport. Their location offers easy access to all the great attractions, shopping and dining the Twin Cities have to offer, and is a short drive away from downtown Minneapolis and St. Paul, U.S. Bank Stadium, Target Field, Target Center and more!

 

Job Overview

 

The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.


Duties and Responsibilities

  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.

  • Block all incoming reservations based on guest request and availability.

  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.

  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established.

  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.

  • Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.

  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.

  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.

  • Maintain positive guest relations at all times.

  • Address and resolve guest complaints and ensure guest satisfaction.

  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.

  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed.

  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.

  • Handle all incoming and outgoing reservation requests.

  • Care for lost and found items as directed by the General Manager.

  • Perform other duties as assigned by management.


Required Skills and Experience

  • Highly energetic, go-getter, motivated individual

  • Willing to take initiative and work with little direction.

  • Previous hospitality industry experience preferred but not required

  • Excellent interpersonal and communication skills with strong customer/client focus essential

  • Strong problem-solving skills

  • Ability to work in a fast-paced, high pressure environment

  • Ability to shift and manage multiple priorities

  • Results driven focus and ability to work through to completion in a timely manner

  • Adaptable to change

  • High level of flexibility regarding overtime during times busy periods as required by the business

Compensation: 12

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About This Employer

Hampton Inn Minneapolis/Eagan

3000 Eagandale Place
Eagan, MN 55121

(651) 688-3343

122 Room Hotel

hamptoninn3.hilton.com

At A Glance

Our guest rooms include free WiFi, free local calls and a clean and fresh Hampton bed®. Get a head start on your day with Hampton’s free hot breakfast each morning. If you’re in a hurry, grab a free Hampton On the Run™ Breakfast Bag available Monday through Friday for a quick, healthy meal to go.

Our Minneapolis hotel features a business center with complimentary printing service. Hold meetings for up to 12 guests in our meeting room. We offer a fitness center and indoor pool.

There’s so much to do and see in Minneapolis-St Paul, and it’s all within easy access of the hotel. Take the complimentary shuttle to MSP International Airport and Mall of America. Area attractions include the Minnesota Zoo, golf and theme parks. For sports, visit the Target Center in Minneapolis or the Xcel Energy Center in St Paul.