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Guest Service Specialist

posted October 1, 2019

Best Western Plus-Cincinnati Riverfront Downtown Area
Covington, KY
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Now Hiring Friendly, Smiling faces to be a part of a great team!!
754740 l

About This Job

We are looking for down to earth, friendly people who are considerate and reliable and will give our guests the freedom to be themselves but always on hand when they need us.    


JOB DESCRIPTION 

As a Guest Service Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal.

•    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

•    Process all payment types such as room charges, cash, checks, debit, or credit.

•    Processing all check-outs including resolving any late and disputed charges.

•    Answer, record, and process all guest calls, messages, requests, questions, or concerns.

•    Coordinate with Housekeeping to track readiness of rooms for check-in.

•    Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.

•    Supply guests with directions and information regarding property and local areas of interest.

•    Run daily reports, identify any special requests, and check reports for accuracy.

•    Complete designated cashier and closing reports in the computer system.

•    Count bank at the beginning and end of shift.

•    Balance and drop receipts according to accounting specifications.


JOB QUALIFICATIONS

•    Ideally, you will have 1+ years of experience in a customer service field.

•    High school diploma/G.E.D. equivalent

•    Hotel experience is a plus

•    English Language Proficiency

•    An ability to problem solve

•    Computer Skills

•    The gift of effectively communicating with others is very important in this role.

MUST BE ABLE TO PASS A DRUG TEST


Benefits

Full-time associates after completing 90 days of employment have the following benefits:

•    Health, Dental & Vision Insurance

•    Short term & Long-Term disability

•    Voluntary Term Life Insurance

•    Flex Spending Accounts

•    Personal Days

•    Holiday Pay

•    Travel Discounts

•    Direct Deposit

Full-time associates after one year of employment have the following benefits:

•    Paid Vacation Time

•    401k Retirement Plan

•    And Much More....


Assigned To

Alisha Mardis

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Compensation: 11.00

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About This Employer

Best Western Plus-Cincinnati Riverfront Downtown Area

200 Crescent Avenue
Covington, KY 41011-1002

(859) 581-7800

127 Room Hotel

www.bestwestern.com

Our Hotel

Located on the Covington, Kentucky, side of the Ohio River, the Best Western Plus Cincinnati Riverfront is close to everything and second to none. Delivering the southern side of Cincinnati, this Best Western Plus is a perfect location to enjoy all that our area has to offer. Enjoy excellent service at Best Western Plus Cincinnati Riverfront. Blocks away from restaurants and hot spots of MainStrasse Village, Covington, and Drees Pavilion. Great American Ballpark, home of the Cincinnati Reds, and Paul Brown Stadium, home of the Cincinnati Bengals, are just across the river making our location convenient to enjoy Cincinnati's favorite pastimes as well as numerous other Cincinnati attractions.

Twenty premium two-room suites, some with outstanding city and river views. Heated indoor pool, free 24-hour guest parking and free high-speed wireless internet throughout.

Our expansive complimentary full hot breakfast offers something for everyone. 24-hour complimentary coffee bar.