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General Manager

posted August 22, 2019

Pan Pacific Hotel Seattle
Seattle, WA
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570108 l

About This Job

Opportunity:  General Manager

This opportunity provides a talented leader a chance to showcase his/her experience in driving a culture of success while operating the 153-room Pan Pacific Hotel. This property provides a boutique charm with a world-class polish in Downtown Seattle. The General Manager will lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About This Employer

Pan Pacific Hotel Seattle

2125 Terry Avenue
Seattle, WA 98121

(206) 264-8111

153 Room Hotel

www.panpacific.com

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Our Hotel

A contemporary haven located in the city’s cultural epicentre, Pan Pacific Seattle is an elegant, 4 star luxury hotel in Seattle, where the essence of the Pacific Northwest is accentuated by modern hospitality. Guests can embark on an enlightening voyage through downtown Seattle, where they will be swept up in the gentle embrace of the Pacific.

Pan Pacific Seattle is a stylish yet intimate boutique getaway designed to leave everyone feeling refreshed and invigorated. Whether guests are visiting the city for business or pleasure, our hotel's extensive range of amenities and services will cater to all their needs. Even, relax and mingle in our stylish restaurant and bar or welcome esteemed guests to our impressive conference and banquet rooms.

Visitors will discover a contemporary hotel that promises a captivating sensory experience at every turn.