posted November 20, 2019Renaissance Fort Lauderdale Hotel
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
Our Fort Lauderdale Cruise Port hotel near Port Everglades is perfectly situated in the heart of Fort Lauderdale’s Vibrant 17th Street Cruise District. We are located at the entrance to Port Everglades and the Broward County Convention Center, 5 minutes from Fort Lauderdale Beach, downtown Fort Lauderdale and Las Olas Blvd. Hop on the Water Taxi, we’re steps from the stop. If arriving by plane, we’re only 10 minutes from Fort Lauderdale International Airport (FLL) and while renting a car is easy, the Sun Trolley is a unique way to get around. Our newly renovated lobby, restaurants and guest rooms provide a contemporary coastal feel. Guests can relax under swaying palm trees, catch a nap in a pool-side cabana, or sip cocktails under the Fort Lauderdale sun. Whether starting or ending the day, our culinary team will awaken the senses. Guests an sip locally roasted coffee at Calusa Coffee Bar, treat themselves to a locally-inspired meal at Bistro 17, or enjoy craft cocktails & local beers at R Lounge.