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Front Desk Clerk

posted August 22, 2019

Hampton Inn Austin-North @ I-35 & Hwy 183
Austin, TX
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About This Job

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required. 
  • Basic computer skills required.
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About This Employer

Hampton Inn Austin-North @ I-35 & Hwy 183

7619 I-35 North
Austin, TX 78752

(512) 452-3300

121 Room Hotel

hamptoninn3.hilton.com

At a Glance

Unwind and relax at Hampton Inn Austin North @ I-35 and Hwy 183, set just minutes from North Austin area businesses, attractions, and the University of Texas-Austin campus. Visit the pink granite Texas State Capitol Building or explore the live music scene on Sixth Street, Austin’s entertainment district. Sports fans can join Longhorn fans for University of Texas football. Tour the LBJ Library or spend an afternoon at Lady Bird Hike and Bike Trail.

Lounge in a warm, inviting guest room in our North Austin Hotel, with a choice of amenities including free WiFi and a 32-inch LCD HD TV. Feel refreshed after a great night’s sleep in a clean and fresh Hampton bed. Catch up with work at the large work desk or a convenient lap desk. Choose a King Study Suite and experience extra comfort with a spacious living area featuring a sleeper sofa. Start your day right with Hampton’s free hot breakfast, or if you’re in a hurry grab a free Hampton’s On the Run™ Breakfast Bag, available Monday to Friday.

Plunge into the refreshing hotel pool or recharge with an invigorating workout in the modern fitness center. Set close to a number of businesses, this North Austin hotel boasts a versatile function room. Host a meeting or event for up to 50 guests, stay connected in the business center or unwind with free tea and coffee throughout the day in the cozy lobby lounge.