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Night Audit Manager

posted September 21, 2019

Pacific Palms Resort
City of Industry, CA
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1919 l

About This Job

The Night Audit Manager is responsible for administrating the night audit process under the direction of the Director of Finance and in cooperation with accounting personnel.  This position also is responsible for managing all Hotel Operations during the night shift, and includes dual reporting to the Director of Front Office and the Director of Finance.

Generally, this position is responsible for night audit close timing and accuracy for all PMS/POS systems on property, and ensuring that reconciled paperwork is made available to the accounting department on a daily basis.  Additionally this position manages the night team and overall hotel operations during their shift, including front desk, security, engineering, and housekeeping.

The Night Managers’ responsibilities include, but are not limited to the following;

Responsibilities

  • Handle guest’s special requests and customer complaints during shift.
  • Perform all other front desk duties and responsibilities.
  • Investigate and handle complaints, disturbances, emergencies, etc. during shift.
  • Perform some Night Audit functions, manage all Night Audit related functions and able to produce Night Audit reports.
  • Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline.
  • Prepare, copy, and distribute reports as required.
  • Monitor and prepare Night Audit reports in accordance with company requirements meeting various due dates and deadlines, i.e.,
  • Document deficiencies in cashier’s paperwork in order for Outlet Managers to hold them accountable.
  • Ensure all room rate postings are correct and complete a Group Room Posting Recap report
  • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
  • Perform other duties as requested by management.

Qualifications

  • 3-5 years experience in supervisory or management position, with emphasis in Accounting or Front Office Administration, preferably in the hotel / resort industry
  • Must be able to effectively communicate both verbally and written, with all level of employees, guests, managers, and staff in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Must be proficient in excel and computer savvy.
  • Opera/Micros experience a plus.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend all hotel required meetings and training.
  • Maintain high standards of personal appearance and grooming, which include wearing name tags.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
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About This Employer

Pacific Palms Resort

1Industry Hills Parkway
City of Industry, CA 91744

Telephone (626) 854-2342
Reservations (800) 524-4557

292 Room Resort

www.pacificpalmsresort.com

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Los Angeles Area Resort Getaway and Conference Center

Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities and on-site entertainment makes Pacific Palms Resort unique even in the Los Angeles resort and spa hotel circle.

At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. Here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36-hole Industry Hills Golf Club. Our resort is also no stranger to exceeding event planners’ expectations with conferences, meetings, and weddings.

We also take pride in our 292 rooms and public areas. All rooms are beautifully appointed with fine furnishings and include stunning views from the balconies. Also enjoy complimentary self-parking and Wi-Fi in guestrooms and public areas.