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Hotel Front Desk Agent

posted September 11, 2019

Hampton Inn & Suites Rochester/Victor
Victor, NY
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Widewaters Hotels is seeking passionate, hospitality-oriented individuals for the Hampton Inn & Suites by Hilton in Victor. We consistently strive to deliver stellar service to our guests, as well as a rewarding and exciting environment for our associates!
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About This Job

Who this job will appeal to

Hospitality-oriented Guest Service stars looking for a growing company in which they can achieve success and develop their potential.  

Why you will enjoy this job

We are a fast-paced hotel that consistently delivers stellar service to our guests, as well as an enriching and rewarding workplace for our associates. If you want to be part of a team with a focus on continuous improvement, exceeding guest expectations and a passion for hospitality, we invite you to explore a career with us.

Job overview

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering. 

What you will be doing

  • Greet each guest in a warm and genuinely friendly manner, and show a dedication to providing friendly, award-winning service
  • Welcome guests and efficiently check them in, anticipate potential inconveniences for guests, and quickly resolve and follow up on any and all guest-related issues to ensure their complete satisfaction 
  • Ensure pre-arrival requests are met, place pre-arrival calls to determine guests' needs, and assign/upgrade rooms according to occupancy, preferences, and Elite Hilton Honors status
  • Provide recommendations and directions for shopping, attractions, and entertainment, plus other concierge services as requested 
  • Answer phone calls promptly and create reservations, assist with billing inquiries, and relay messages in an efficient and courteous manner
  • Transport guests using hotel shuttle as needed
  • Communicate and work effectively with team members and assist in other departments as needed
  • Attend and participate in weekly and monthly department/hotel staff meetings
  • Perform other guest services duties as requested by the department supervisor 

If this sounds like the kind of team you wish to be a part of, we look forward to hearing from you! Please include your resume in your response, as well as a description of why you would be a great addition to the Hilton Garden Inn Rochester Pittsford team. Widewaters Hotels is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Job Requirements

  • High School Diploma or equivalent.
  • Must be able to work any shift, weekends, holidays, etc. when needed. 
  • One year of job related experience, preferably a front desk or customer service role in hospitality. 
  • Computer proficient with the ability to use several programs at once. 
  • Ability to manage in a fast-paced environment and provide outstanding guest service. 
  • Warm, personable, professional, and energetic demeanor.
  • Ability to work and communicate effectively with team members and supervisors. 
  • Must be highly organized. 
  • Must be able to work the majority of the shift in a standing position, constantly moving, and able to lift 10 pounds. 
  • Must have work eligibility in the United States.High School Diploma or equivalent.Communicate and work effectively with team members and assist in other departments as needed

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions.

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

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About This Employer

Hampton Inn & Suites Rochester/Victor

7637 New York State Route 96
Victor, NY 14564

(585) 924-4400

123 Room Hotel

hamptoninn3.hilton.com

Managed by

At A Glance

The Hampton Inn & Suites hotel in Rochester/Victor, New York occupies an exceptional part of the Empire State. Lush vineyards grace the Finger Lakes region of New York, as do championship golf courses and excellent shopping and dining.

Our hotel in Victor, NY is a short drive from the outdoor beauty of Lake Ontario. Discover the fascinating history of the Seneca Native Americans near this hotel in Victor, NY. Visit the nearby Erie Canal and Finger Lakes Race Track—a Thoroughbred racing venue. Take our complimentary local shuttle to attractions within 5 miles. Contact the front desk for more information.

Business guests will appreciate our proximity to a range of companies including Lenel, Constellation Brands, Redcom, L3 and Progressive Machine & Design. Nearby universities include Nazareth College, St. John Fisher College, RIT and the University of Rochester.

Whatever your reason for visiting Rochester/Victor, we’ll make sure you have a fantastic stay. We offer free WiFi in guest rooms and throughout the hotel, and a dedicated business center with photocopying, faxing and printing facilities. Unwind in our spacious, modern guest rooms, and get a great night’s rest in a clean and fresh Hampton bed®.

  • Easy access to downtown Rochester, NY and local vineyards
  • Located one-half mile south of great shopping at Eastview Mall 
  • 3 flexible meeting spaces for up to 60 guests
  • Complimentary shuttle within a 5-mile radius (inquire at the Front Desk)
  • Heated indoor pool and whirlpool
  • City Tavern Restaurant within same parking lot as hotel