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Complex Sales Manager (OEM/HM)

posted August 23, 2019

SpringHill Suites Grand Rapids North
Grand Rapids, MI
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773860 l

About This Job

Grow your career at the Hampton Inn and SpringHill Suites Grand Rapids!

We are currently hiring for a ComplexSales Manager at the Hampton Inn and SpringHill Suites Grand Rapids.The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business in order to maximize hotel room and related revenues. To accomplish this the Sales Manager will be responsible for maintaining and growing relationships with existing accounts and soliciting for new group sales accounts.  

Key Accountabilities:

  • Creates and executes strategic sales plans to identify, attract and retain appropriate business to the hotel
  • Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
  • Attend trade shows, industry meetings and community events
  • Overnight travel for business related activities as needed
  • Prepare sales proposals for, meet with and entertain clients as deemed appropriate based on individual clients and accounts
  • Skillfully respond to incoming leads and maximize conversion from all lead sources
  • Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
  • Knowledge of local market trends, competition and key accounts of the hotel
  • Creatively sells available hotel space to maximize revenue
  • Negotiate and finalize contracts within approved Crestline guidelines
  • Ensure proper usage and that all required information is entered into sales software including all significant client communication
  • Establishes on-sight customer contact as needed and introduces customer to the service staff
  • Follows-up with clients after each function to ensure satisfaction and solicit for additional business
  • Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
  • Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental and hotel goals are met
  • Assists Director of Sales with annual business plan and budget
  • Executes and drafts sales action plans
  • Admin responsibilities may include:
    • Obtaining rooming lists, catering selection and set-up details from clients
    • Finalizing BEO's and contacting customers for final counts as needed
    • Trace files to ensure correct payment
    • Proper procedures pre and post function to ensure payment
    • Communicates with appropriate departments regarding set-up changes and final count
    • Ensures that guest rooms and meeting rooms are blocked
    • Provide accurate forecasts to operational departments to ensure proper staffing
  • Position may be required to occasionally work flexible hours and weekends
  • Other responsibilities as assigned by Supervisor
  • Responsibilities are subject to change

Experience/Education:

  • Must have a high school diploma or GED. Bachelor’s degree preferred.
  • One to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities.
  • Ability to effectively and efficiently utilize a variety of computer programs, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
  • Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.
  • Advanced knowledge of sales skills, revenue management, writing and executing action plans, and hotel operations.
  • Able to set priorities, plan, organize, and delegate.

Preferred Skills and/or Education:

  • Hotel Sales Experience
  • Must have experience at a similar size and quality hotel.
  • Ability to effectively and efficiently utilize a variety of computer programs, e.g., Word, Excel, PowerPoint, Outlook, property management system, sales software, timekeeping system, etc.
  • Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand English.
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

SpringHill Suites Grand Rapids North

450 Center Drive
Grand Rapids, MI 49544

(616) 785-1600

76 Room Hotel

www.marriott.com

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Explore Grand Rapids from our all-suite hotel

Offering exceptional value in Grand Rapids, MI, the NEWLY RENOVATED SpringHill Suites Grand Rapids North is an all-suites hotel perfect for the business and leisure traveler. Our hotel is located just minutes from Meijer Corporate headquarters, Grand Rapids Medical Mile, Wolverine Worldwide and entertainment venues Van Andel Arena and the DeVos Place Performance Hall. Each guest room suite features separate living and sleeping areas, a microwave, a mini-fridge, flat panel televisions and complimentary WIFI. Start your day off right with a complimentary deluxe hot breakfast and fresh coffee. Maintain your lifestyle at our state of the art fitness center or relax in our heated indoor pool. If you are looking for affordable, comfortable and welcoming accommodations, look no further than the SpringHill Suites Grand Rapids North!