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Exclusive Resorts Coordinator

posted August 13, 2019

1 Hotel South Beach
Miami Beach, FL
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789465 l

About This Job

Job Description

About 1 Hotels

As a luxury lifestyle hotel brand inspired by nature, 1 Hotels cultivates the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. 1 Hotels launched in 2015 with the opening of exclusive properties in Miami’s South Beach and Manhattan’s Central Park. 1 Hotel Brooklyn Bridge, which opened in February 2017, is the first ground-up build, flagship property for 1 Hotels in Dumbo’s Brooklyn Bridge Park. All 1 Hotels properties are inspired by a simple idea: those that travel the world also care about it. 1 Hotels upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference.

1 IS ABOUT NATURE - Sustainability and Conservation at 1 Hotels at South Beach

Our goal is to celebrate all that is beautiful, natural and pure ---- and inspire us to live a more natural life. We want 1 Hotels to be the experience that encourages people to live well, do better, and connect with our environment, ourselves and others in a deeper, richer way. We are minimizing the impact to our environment in many different areas. There is no use for plastic bottles because we have triple filtered water for our guests. With sustainability and conservation in mind, 1 Hotels South Beach was built using sustainably harvested beetle kill pine. Our clothes hangers are made out of recycled paper with soy based ink. We focus on being more than a brand, but a cause.

Additional information can be found at www.1hotels.com.

JOB SUMMARY:

The Exclusive Resorts Coordinator will provide information to inquiries and coordinates all requests for services, dining reservations and other special arrangements courteously and efficiently. Must maintain the ability to curate memorable experiences, facilitate in-room/resident and lifestyle assistance. In-depth knowledge of Miami Beach and key outlaying cities/areas, strong industry relationships and the ability to work independently. Critical to exude confidence, articulate in all forms of communication and is detail oriented. A polished presentation is required and good judgment and strong decision making skills and abilities.

Experience preferred working in a luxury hotel, resort or with residences in a luxury property.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Will report to the Exclusive Resorts Chief Concierge for instructions and a daily outline each day.

• Handles and facilitates pre-arrival grocery requests and deliveries, as requested by residents and members.

• Conducts pre-arrival inspections of the residences to ensure everything is in conditions according to the standards of Exclusive Resorts.

• Responsible to inspect all units post departure for lost and found, damage, and to liaise with Housekeeping to get a general time frame for unit completion. When Housekeeping has completed their part, The ER Coordinator will inspect the unit.

• Will be readily available to all guests (via cell phone or email) for all requests.

• Must be able to confidently make leisure-related suggestions for local activities in Miami Beach and surrounding areas

• Will liaise with the Front Desk for Folio retrieval for each departing guest.

• Amenity Assistance – will work hand in hand with the Front Desk and Exclusive Resorts Chief Concierge for all amenity requests, happiness halo, and item retrieval as needed.

• Will work with Engineering to ensure all units are in great condition, and maintain timelines on projects pre-arrival.

QUALIFICATIONS:

• Previous experience as a Concierge, Butler, Guru, and or Insider is preferred (2-4 years) in a 5 star property.

1 IS ABOUT NATURE - Sustainability and Conservation at 1 Hotels at South Beach

Our goal is to celebrate all that is beautiful, natural and pure ---- and inspire us to live a more natural life. We want 1 Hotels to be the experience that encourages people to live well, do better, and connect with our environment, ourselves and others in a deeper, richer way. We are minimizing the impact to our environment in many different areas. There is no use for plastic bottles because we have triple filtered water for our guests. With sustainability and conservation in mind, 1 Hotels South Beach was built using sustainably harvested beetle kill pine. Our clothes hangers are made out of recycled paper with soy based ink. We focus on being more than a brand, but a cause.

Some benefits of working with us at 1 Hotels South Beach

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities that drive your passion for nature such as:

• Retirement planning - a great 401(k)/retirement savings plan

• Work life balance: Paid Time Off, Holidays (Earth Day is a holiday)

• Pre-tax benefits to encourage commuting, and even free bicycle parking

• Annual 8 hours paid to volunteer & hotel organized volunteer opportunities

• Wellness is important - competitive healthcare benefits & delicious, healthy meals - which are free

• Sustainable, beautiful and inspiring work environment - You see and feel nature everywhere in the hotel

• Our hotel is in the historic and world famous South Beach area of Miami, directly on the Atlantic Ocean

• More Wellness – A great partnership with Soul Cycle right next door. Take as many spinning classes as you want. Yes for free!

• We encourage walking along the beach before or after work as a way to take in the exceptional beauty of our beaches and ocean

• Career advancement, in-house training, cross-training, specific certifications to ensure “5 Star” standards are met, special projects

relating to brand awareness / messaging and education assistance

"* Participate in hotel sustainability initiatives such as recycling, waste management and employee activities.

* Enliven the 1 Hotels sustainability culture such as ensuring that recyclables remain sorted, utilizing only green chemicals, and observing guest behavior to suggest improvements to lower our environmental impact in the guestroom."

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About This Employer

1 Hotel South Beach

2377 Collins Avenue
Miami Beach, FL 33139

(305) 604-1000

334 Room Hotel

www.1hotels.com

Managed by

Our Hotel

Your South Beach hotel retreat is inspired by 600-feet of beach on the Atlantic Ocean. Designed for comfort, using reclaimed materials, it is one-of-a-kind, naturally.

Sleep

Thoughtful touches bring nature into your expansive room with reclaimed woods, ocean views, custom hemp-blend mattress by Keetsa and 100% organic cotton sheets.

Pools & Beaches

Swim, sun and recharge on 600 feet of white sand beach at the Beach Club. Relax on a waterside daybed with full-service cabanas at one of two ocean-side swimming pools, or the adult-only 1 Rooftop pool.

Gather

1 Hotels offer everything you need for your business functions, wedding or celebrations, including unique meeting spaces, state-of-the-art technology, turnkey event planning, menus by an experienced Culinary team and private events available in Beachcraft with menus by chef Tom Colicchio.