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Guest Service Representative

posted August 25, 2019

Hilton Garden Inn Asheville Downtown
Asheville, NC
Hilton Garden Inn is in need of a dynamic, goal-oriented, customer service focused Guest Service Representative!
798820 l

About This Job

Exciting opportunity at our Hilton Garden Inn Asheville Downtown!  

This conveniently located property features 140 Luxurious Rooms, a Restaurant, a Scenic Rooftop Bar (Pillar), Fitness Center, Outdoor Pool, Business Center, Pantry Market, and Meeting/Event Space.

We are currently seeking a self-driven, goal-oriented, dynamic, and customer service focused Guest Service Representative.  

Position Summary

A Guest Services Representative is responsible for checking guest in and out, answering calls, issuing room keys and assisting the guests needs or concerns while providing superior customer service.


  • Providing information to guests about hotel services, facilities, and other amenities
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)
  • Entering/changing reservations information on the computer
  • Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts
  • Informing housekeeping department about room status/availability
  • Selling rooms to “walk in” customers
  • Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members
  • Operating hotel switchboard
  • Cleaning the front desk area
  • Maintaining daily logs
  • Balancing shift work and cash drawers
  • Stocking hotel store with products in an effective and attractive manner
  • Knowledge of and ability to perform shuttle/van driver responsibilities as needed


  • Prior front desk and/or customer service experience is preferred
  • Customer-service oriented and excellent interpersonal skills
  • Strong initiative and work ethic
  • Punctual , reliable, and regular attendance
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Excellent communication skills – verbal and written
  • Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways
  • Valid driver’s license and Department of Motor Vehicles Report (if applicable)
    • Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle


We offer a competitive medical, dental, vision, and life insurance plan, PTO, as well as a 401(k) plan with 5% company match and profit sharing!


About This Employer

Hilton Garden Inn Asheville Downtown

309 College Street
Asheville, NC 28801

(828) 255-0001

Managed by

At A Glance

Experience Asheville’s all-new Hilton property located within walking distance to historic downtown Asheville, Pack Square, restaurants, vibrant art galleries, and award-winning craft breweries. Hilton Garden Inn Asheville Downtown is ideal whether you’re here to indulge in the scenic beauty of the Blue Ridge Mountains or escaping to go back in time to Asheville’s landmark, Biltmore Estate. Step into our lobby full of natural light and be served at the Pillar Kitchen for breakfast, lunch or dinner.

From the brick and glass exterior to the scenic rooftop bar, pressed tin ceiling tiles in the lobby and the rustic vintage design, our property showcases the uniqueness of Asheville. Explore the amenities offered including a modern fitness center, outdoor pool and 24-hour business center. Our pet-friendly hotel and exceptional service will help you feel right at home.

  • Newest Hilton hotel in downtown Asheville
  • Walking distance to restaurants and shopping
  • Blueridge Mountain views
  • Scenic rooftop bar overlooking Asheville
  • Outdoor pool and fitness center
  • Modern amenities with a vintage twist