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Guest Services Representative

posted September 24, 2019

Homewood Suites by Hilton Lawrenceville Duluth
Lawrenceville, GA
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Exciting opportunity to join the Homewood Suites Lawrenceville team!
658740 l

About This Job

We are currently seeking an experienced, dependable, and customer-service focused Guest Services Representative for the award-winning Homewood Suites in Lawrenceville.  Our current opening is for both Full and Part-time employment!

The ideal candidate will have prior hotel front desk experience, and prior Hilton experience is preferred.

This position requires an upbeat, dependable, and responsible individual that is willing to ensure 100% guest satisfaction at all times.  Candidates must be self-driven, goal-oriented, and work well within a successful team environment.

Guest Services Representatives are responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Primary responsibilities include: greeting guests, registering guests, making and modifying reservations, hotel operator, and concierge duties.

This person will assist in meeting all guest needs from check in to check out, giving directions, assisting with issues, and helping ensure that all guests have a 100% satisfaction stay.


Position Standards and Essential Responsibilities

  • Providing information to guests about hotel policies, services and amenities
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
  • Selling rooms to “walk in” customers
  • Entering/changing reservations information on the computer
  • Posting charges to guests accounts
  • Processing payments from guests
  • Making necessary corrections to guest accounts
  • Informing housekeeping department about room status/availability
  • Listening and responding to guests’ requests and complaints
  • Operating hotel switchboard
  • Cleaning the front desk area
  • Maintaining daily logs
  • Balancing shift work and cash drawers
  • Providing information to guests about hotel policies, services and amenities

Benefits

We offer a competitive medical, dental and vision plan, as well as 401(k) with 5% company match and profit sharing.

Compensation: Competitive

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About This Employer

Homewood Suites by Hilton Lawrenceville Duluth

1775 North Brown Road
Lawrenceville, GA 30043

(770) 277-1243

110 Room Extended Stay

www.hilton.com

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At A Glance

Welcome to Homewood Suites by Hilton Lawrenceville Duluth, one of the most conveniently located hotels in Lawrenceville, GA, at I-85 and Sugarloaf Parkway. Situated north of Atlanta, this hotel is across from Sugarloaf Mills Mall and within walking distance to shops, grocery stores and restaurants.

Gwinnett Center Convention and Performing Arts Center are in nearby Duluth. Cheer on the Georgia Force as the team plays arena football at Infinite Energy Arena. See jousting at Medieval Times across from the hotel. This Lawrenceville, GA, hotel is a short drive away from Sugarloaf Office Park and businesses including Barco, Biolab, Scientific Atlanta, Motorola and Honeywell. Visit downtown Atlanta, just twenty miles from the hotel.

Engage at our hotel's cyber media center, hit golf balls on the putting green or swim in our outdoor pool. Stay connected with WiFi and wired high-speed internet access in our business center. Plan a meeting in Lawrenceville, GA, in one of our two meeting rooms. After a day of business meetings or travel in Lawrenceville, unwind at our evening social, served Monday through Thursday.