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Front Desk Host

posted August 25, 2019

Inn and Spa at Loretto
Santa Fe, NM
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Create Memorable Experiences
618874 l

About This Job

What you will be doing

The purpose of this position is to establish a remarkable first impression with all guests. In this position, you will be the main point of contact for guests throughout their stay. The Guest Host reports directly to the Front Office Manager.

Essential hospitality & customer service standards must be used at all times: eye contact, smile, speak first, and engage in polite conversation.

Responsibilities include, welcome and check in guests

Articulate the story, inspiration and purpose of the property to our guests.

Provide knowledgeable recommendations for guest about hotel events, amenities, local attractions, restaurants, etc.

Manage all aspects of our reservations system.

Up sell room types dinner reservations & spa appointments.

Acknowledge special occasions with guests; weddings, birthdays, anniversaries, etc. Providing room upgrades and amenities when applicable.

Answer the phone, make reservations, take and distribute message or mail and redirect calls.

Respond to guest challenges and find the appropriate resolution in a professional and timely manner; aptitude in resolving issues with a customer-focused orientation.

The responsibilities outlined are some, but not limited to the items

Qualifications

Excellent communication skills.

Passionate about people. personable and well spoken.

Outgoing, confident, creative and polished.

Enduring work ethic and eager to learn.

Thrives in a team environment.

Ability to multitask in a high paced environment while maintaining organization and poise..

Ability to handle money accurately and operate a point of sale system when needed.

Ability to lift up to 25 lbs while using proper lifting techniques and equipment


Compensation: 13.45

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About This Employer

Inn and Spa at Loretto

211 Old Santa Fe Trail
Santa Fe, NM 87501

(505) 988-5531

136 Room Hotel

www.hotelloretto.com

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Boutique hotel in the heart of downtown Santa Fe

Welcome to the Inn and Spa at Loretto, a boutique, luxury hotel in Santa Fe that celebrates the authentic Southwestern style and culture of New Mexico. Iconic adobe architecture reminiscent of the famed Taos Pueblo welcomes you. Featuring 136 well-appointed hotel guest rooms, including a Penthouse suite, an award-winning spa, casual fine dining, and a year-round heated garden pool, as well as many unique onsite galleries and boutiques.

Condé Nast Traveler Readers' Choice Award Winner

Ideally located in the heart of downtown, just one block from the historic Santa Fe Plaza, Palace of the Governors and Canyon Road arts district, you’ll find plenty to do within steps of your hotel room.

Visit the adjacent Loretto Chapel featuring the miraculous staircase that has mystified visitors from around the world for centuries, explore the historic Santa Fe Plaza with its world-class museums, boutiques, galleries and cuisine, or immerse yourself in the great outdoors on one of the area’s many hiking, biking and skiing trails.