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Front Desk Agent

posted August 26, 2019

Holiday Inn Gurnee - Convention Center
Gurnee, IL
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Looking for energetic people to join our family
77583 l

About This Job

The Holiday Inn Gurnee Convention Center is a full-service hotel featuring 210 guest rooms and 10,000 square feet of convention/ conference space.

Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet all our guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting hotel services, providing a welcome packet and ensuring guest knows location of room
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and to maximize revenue.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Handling guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Job performance must adhere to IHG Standards and Hotel SOP

Essential:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
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About This Employer

Holiday Inn Gurnee - Convention Center

6161 West Grand Hotel
Gurnee, IL 60031

(847) 336-6300

210 Room Hotel

www.ihg.com

Welcome to the Award Winning Smoke-free Holiday Inn Gurnee Convention Center. 

Discover a refreshing Lake County Illinois accommodation. When it comes to selecting the ideal accommodations for your needs, we will exceed your expectations in service, affordability and location. You will experience the difference when you walk in our doors. Our talented team members are here and ready to provide assistance with any request while you are visiting the Lake County area. Holiday Inn Gurnee Convention Center is the ideal choice for vacationers, business guests and traveling groups alike.

Discover a prime location between Chicago and Milwaukee along I94 connecting you to the Lake County corporate corridor as well as Southeast Wisconsin. Convenient to O’hare International and Milwaukee Mitchell International Airport as well as the Fortune 500 Pleasant Prairie Corridor.

Our convention center features 10000 square feet of flexible meeting space. Located just off the lobby, this private area is ideal for corporate meetings, events and social gatherings. Our largest meeting/event room is 9000 square feet with almost equally the same amount of pre-function space giving your group plenty of room to spread out. With the latest technology we can ensure a successful meeting and event.