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Guest Relations Agnet

posted August 28, 2019

Hilton Cairo Heliopolis
Cairo, Egypt
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695902 l

About This Job

Description

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.



What will I be doing?

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Manage the Guest Relations Desk in the hotel lobby
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Requirements

What are we looking for?

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!








EOE/AA/Disabled/Veterans

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About This Employer

Hilton Cairo Heliopolis

El-Orouba, Qism El-Noha
Cairo, 2466
Egypt

+20-2-22677730

588 Room Hotel

www3.hilton.com

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At A Glance

Welcome to Hilton Cairo Heliopolis, an iconic hotel in the presidential quarter just 10 minutes from the airport and 15 km from city center and the business district. Enjoy attentive service and unrivaled amenities such as 15 dining outlets, a wellness spa, beauty salon, two outdoor pools, a fitness center and sport courts. Corporate travelers have their choice of the largest event space in Cairo, and families will love our poolside cabanas and children’s playground.

  • Excellent location near convention center and Cairo airport
  • Stylish accommodations with city, pool or garden views
  • 15 diverse restaurants and bars plus 24-hour room service
  • Wellness spa with private treatment rooms and a beauty salon
  • Two outdoor pools (one heated) and 24-hour fitness center
  • Vast range of conference rooms and ballrooms for any event