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Front Desk Agent Part-Time

posted August 28, 2019

Home2 Suites by Hilton Eugene Downtown University Area
Eugene, OR
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Widewaters Hotels is looking for a friendly and outgoing FRONT DESK AGENT for our Home2 Suites by Hilton - Eugene Downtown University Area, OR! Apply today to work with a growing TEAM!
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About This Job

Job overview

The Front Office Agent is responsible for providing consistent excellent service to guests/clients before arrival, upon arrival, and during their stay, from check-in to checkout. This employee will be responsible for registration, checkout, and cashiering. 

What you will be doing

  • Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
  • Resolve guest problems and complaints following the “L.E.A.D” Widewaters Hotels process.
  • Upsell guest rooms, food & beverage outlets if applicable and seasonal hotel promotions.
  • Make restaurant, transportation, and/or entertainment reservations for guests, plus other Concierge services as requested and have thorough knowledge of hotel amenities, company, and local area & attractions.
  • Communicate with other hotel departments to maintain a high level of guest satisfaction.
  • Maintain an understanding of hotel history, services, facility information, and rates and packages.
  • Thank guests with genuine appreciation at the end of each stay, and ask “Is there anything that we could have done better to make your stay more enjoyable?”
  • Register guests in Reservations/PMS and follow proper check-in, check out procedures.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  • Post charges to individual room or master account.
  • Manage cash/credit transactions and maintain a personal bank.
  • Accept payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out.
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Assists others as needed and special projects, as necessary.

Requirements

  • Associates Degree in Hospitality or Travel & Tourism preferred. 
  • A minimum of one (1) year experience in a front office role.
  • Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Strong Guest Service Skills
  • Able to work on PMS software.
  • Able to communicate effectively with guests, management, and co-workers.
  • CPR certification is a plus.
  • Must be able to stand up to 8 hours at a time.
  • Must have a positive attitude at all times.

Widewaters Hotels' Mission and Values

Widewaters Hotels' Mission is an innovative hospitality management leader, built on proven pillars of success. We are passionate about delivering exceptional returns for our owners and partners, creating the ultimate guest experience and providing rewarding opportunities for our associates.

Our values guide the way we work with and for our guests, owners & associates. Through Passion, Energy, Attitude, Effort & Work Ethic we have created a vibrant company culture and a compass for our actions.

EEOC

We appreciate your interest in Widewaters Hotels, LLC. Widewaters Hotels, LLC offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

Compensation: DOE

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About This Employer

Home2 Suites by Hilton Eugene Downtown University Area

102 West 11th Avenue
Eugene, OR 97401

(541) 342-3000

120 Room Extended Stay

home2suites3.hilton.com

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At A Glance

Located about 1 mile west from the University of Oregon campus and about 1 mile south of the Downtown Eugene Market District.

Guests will find all the comforts of home in the heart of downtown Eugene near the University of Oregon and Lane Community College. Enjoy our ideal location to a wide array of restaurants, shops, and entertainment options within walking distance while the hotel puts you in easy reach of many corporations and local businesses.

You’ll discover you can stay as long as you need in our contemporary, spacious suites with separate living, dining and sleeping areas as well as fully equipped kitchens complete with full-size refrigerators, dishes, microwaves, cooktops and flatware. Utilize the flexible space and moveable furniture to create a customized home or office environment that is just your style. All of our suites feature a full-size sofa sleeper providing plenty of space for extra guests. Choose from suites with a king or two queen-sized beds.

Stay active with a swim in the indoor saline pool or cozy up by the fire pit on our outdoor patio. Start your day off right around the Inspired Table™ for free breakfast, featuring over 400 options including hot breakfast sandwiches, fresh fruit, coffee and juices. Make the most of your time at our Spin2 Cycle Center, a combination laundry and fitness facility, and stock up on snacks, travel essentials, beverages and microwavable meals at our 24-hour Home2 MKT®.