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PM Room Service

posted September 27, 2019

Norfolk Waterside Marriott
Norfolk, VA
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707835 l

About This Job

Join our new lounge at the renovated Marriott Waterside!!!
POSITION OVERVIEW:
The Position involves high Guest Contact and presents the first point of contact to in-room dining for all guests. Takes guest orders via phone, Inputs food and beverage orders through the (POS) Point of Sale System, coordinates guest amenities, and organizes guest table pick-ups on completion of meals in a timely manner. Up -sell food and beverage by making well Informed and eloquent suggestions. Collect payments and pay gratuities. Maintain a high standard of sanitation and cleanliness. Work to resolve guest challenges, ensuring guest satisfaction.
This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.
EDUCATION & EXPERIENCE:
  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with food & beverage (POS) Point of Sale System is preferred.
  • Minimum of 1-2 years of experience in food and beverage is preferred.
  • Previous cash handling experience is preferred.
  • Previous training in liquor, wine and food service preferred.
  • Certification in an alcohol awareness program.
QUALIFICATIONS:
  • Good understanding of the English language.
  • Good communication skills both written and verbal.
  • Minimum 21 years of age to serve alcoholic beverages.
  • Exert physical effort in lifting/transporting at least 25 pounds.
  • Push/pull carts and other equipment up to 100 pounds.
  • Endure various physical movements throughout the work areas.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Work environment – restaurant, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings
  • Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
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About This Employer

Norfolk Waterside Marriott

235 East Main Street
Norfolk, VA 23510

(757) 627-4200

405 Room Hotel

www.marriott.com

Our Hotel

Refined luxury and stylish comfort come together brilliantly at Norfolk Waterside Marriott. Perched in the heart of the city's charming downtown historic district, our hotel is conveniently connected to Waterside Convention Center, also just moments from the USS Wisconsin and cruises on the Spirit of Norfolk. 

Guests can stretch out in their well-appointed room or suite, which offers river views, plush bedding and premium bath amenities. They can challenge themselves with a workout in our hotel's state-of-the-art gym or enjoy a swim in the heated indoor pool. Delicious dining awaits our guests at Shula's 347 Grill, as well as craft cocktails at The Lounge. 

Throughout every stay, guests will be treated to award-winning service by our friendly hotel associates; we're dedicated to making everyone's Norfolk visit as comfortable as possible. Join us downtown for a memorable experience at Norfolk Waterside Marriott.