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Guest Service Representative

posted September 14, 2019

Castle Hotel, Autograph Collection®
Orlando, FL
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666909 l

About This Job

  • Greets guests as they arrive, focusing on personal recognition
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Attends promptly to guest needs and inquiries
  • Other duties as assigned

EDUCATION AND EXPERIENCE:

  • Minimum of 1 year in Front Desk Operations
  • In-depth knowledge of hotel Front Desk operations
  • Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES:

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

JOB COMPETENCIES:

  • Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
  • Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
  • Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
  • Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
  • Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
  • Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
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About This Employer

Castle Hotel, Autograph Collection®

8629 International Drive
Orlando, FL 32819

(407) 345-1511

214 Room Hotel

www.marriott.com

Our Hotel

Offering boutique accommodations, stately Bavarian architecture and original artwork, Castle Hotel, Autograph Collection is a truly unique destination in Orlando. Step into our one-of-a-kind atmosphere, then relax in your gracefully appointed room or suite, featuring pillowtop bedding and marble bathrooms. After a day of sightseeing, Disney® magic or business, take a relaxing dip in our heated outdoor pool, or dine at one of our three excellent on-site restaurants, serving everything from shareable tapas to indulgent steaks. Stay connected with ease, thanks to complimentary Wi-Fi access, or plan your next event with us; whether you choose our spacious Palace Ballroom or the scenic Sky Terrace, we'll make sure every detail of your function is flawlessly executed. With downtown Orlando at our doorstep, you're just minutes away from the city's most popular destinations. Elevate your next Orlando visit by experiencing the boutique accommodations and unique charm of Castle Hotel, Autograph Collection.