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Reservations Agent

posted August 28, 2019

Pacific Palms Resort
City of Industry, CA
Reservations Agent Needed
1919 l

About This Job

Who Will this Job Appeal To?

  • An individual who enjoys working at a property that has been well maintained.
  • Individuals who enjoy working at a property that develops people for promotion.
  • Someone who wants to join a very progressive company.
  • An individual who enjoys selling room upgrades.

Scope of this Position

Takes room reservations over the phone & assist guests with any requests.  The reservation agent markets the resort and converts all room reservation calls at the highest rate possible.  Supportive functions include assisting the Reservations Manager and the Group Coordinator with projects and completing them in a timely manner.


Excellent phone etiquette, customer service experience, ability to multi-task, strong computer skills, willing to work varied shifts including nights and weekends.  Must have excellent verbal communication and hospitality skills, professional attitude and appearance. 


  • Incentives based on productivity 
  • Paid Vacation
  • Paid Sick
  • Paid Personal Leave
  • Medical Insurance
  • Dental Insurance
  • Disability Insurance
  • Life Insurance
  • Vision Insurance
  • Free Parking
  • Meals
  • Employee funded 401-K
  • Full Use of Resort Amenities
  • Company Hotel Travel Discounts
  • An Equal Opportunity Employer
  • We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

Compensation: 13.00/hour + Incentives


About This Employer

Pacific Palms Resort

1Industry Hills Parkway
City of Industry, CA 91744

Telephone (626) 854-2342
Reservations (800) 524-4557

292 Room Resort

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Los Angeles Area Resort Getaway and Conference Center

Pacific Palms Resort is the only full-service luxury golf and conference resort of its kind in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains and many guest activities and on-site entertainment makes Pacific Palms Resort unique even in the Los Angeles resort and spa hotel circle.

At 650 acres, Pacific Palms Resort is one of the largest hotels within Southern California. Here you can find fabulous fireside dining overlooking Celebration Lake, a new spa and fitness center, and our famous 4-star, 36-hole Industry Hills Golf Club. Our resort is also no stranger to exceeding event planners’ expectations with conferences, meetings, and weddings.

We also take pride in our 292 rooms and public areas. All rooms are beautifully appointed with fine furnishings and include stunning views from the balconies. Also enjoy complimentary self-parking and Wi-Fi in guestrooms and public areas.