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PBX Operator

posted August 29, 2019

Crowne Plaza New Orleans Airport
Kenner, LA
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738392 l

About This Job

You’re the hub of information for the hotel. You’re also the critical touch point when emergencies rear. Often the first impression and without the benefit of visual cues, you effortlessly convey authentic warmth through the phone lines. You make prompt connections and provide quality info, never missing a beat with wake-up or helping a guest in need. If this rings true, Interstate’s Telephone Operator position may be a great opportunity for you.

As Telephone Operator, you will

  • Graciously respond to all incoming calls, applying your thorough knowledge of the property to effectively assist callers and answer guest questions.
  • Skillfully service hotline calls, ensuring guests needs are fully met.
  • Convey messages accurately and timely and route calls efficiently.
  • Ensure wake up requests are accurately delivered without fail.

Fundamentals

A high school education or equivalent experience is required. Clear, effective English written and verbal communication skills are required, with a second language helpful. An excellent phone manner and the ability to “smile” through the phone lines is essential. Previous communications or switchboard experience is helpful. The ability to operate multiple phone lines, familiarity with computer use and the ability to conduct online searches is expected.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Crowne Plaza New Orleans Airport

2829 Williams Boulevard
Kenner, LA 70062

(504) 467-5611

292 Room Hotel

www.ihg.com

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Our Hotel

The Crowne Plaza New Orleans Airport hotel in Kenner is located just 2.5 miles from the Louis Armstrong International Airport and 12 miles from downtown New Orleans.

Our friendly and attentive staff will ensure guests have a comfortable stay with us. Guests can take advantage of room service or dine at our Creole restaurant, The Landing, take a dip in our saltwater pool or workout in our state-of-the-art fitness center. Complimentary WiFi in our lobby or business center access let them stay connected while they are away. Whether it is business or pleasure that bring guests to our Kenner hotel, they will enjoy the modern comforts of our spacious guest rooms and suites, a variety of hotel offers and packages to choose from and excellent service that there's no need to look elsewhere for hotels near the New Orleans Airport.