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Front Desk Supervisor

posted August 30, 2019

Hyatt House Falls Church/Merrifield
Fairfax, VA
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About This Job

JOB DESCRIPTION:

The HYATT house™ Falls Church/Merrifield is seeking an outgoing, customer service focused hospitality professional to fill the role of Front Desk Supervisor.

 

HYATT house Falls Church/Merrifield is conveniently located in Fairfax County, VA and in the center of the Mosaic District. Mosaic offers a mixture of unique gathering places with ample space, including areas for outdoor events, parks for performances and festivals, as well as a movie theatre. A seven-story upscale hotel, HYATT house offers a variety of room types; including King Guest rooms, Queen Double Guest rooms, Studios, one-bedroom Suites and master corner suites. All guests will enjoy our breakfast buffet daily, with made-to-order omelets, freshly brewed Starbucks coffee as well as a variety of fresh breakfast accompaniments.

 

Job Requirements:

  • Passion for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
  • Ensure high standards in customer service including reservations, guest check-in and check-out, billing and inquires. 
  • Assist the DGS/GM in supervising and training front desk staff.
  • Maximize suite revenue and occupancy.
  • Creating a positive team-oriented environment focused on the guest.
  • Ability to multitask and prioritize.

 

Experience/Education:

 

HOTEL EXPERIENCE REQUIRED**

  • Two - four years of hotel experience.
  • Two year or four year college degree preferred.
  • High School diploma or equivalent required.
  • Supervisory experience is a must.
  • Excellent communications skills required.
  • Must be proficient in Microsoft Office.
  • Must have a valid driver’s license and be able to pass the MVR requirements.

 

This job is full-time and requires OPEN AVAILABILITY which includes working AM/PM shifts as well as weekends and holidays.

 

HYATT house™ Falls Church/Merrifield is part of LodgeWorks, a hotel development and management company based in Wichita, Kansas with 500+ employees nationwide.  Our multi-brand strategy includes Archer, Hyatt Place, HYATT house, Aloft, Hilton Garden Inn, Hawthorn Suites, Hampton and other high quality, nationally branded products.  We are industry innovators with a rich history and a strong family culture. At LodgeWorks, hospitality is more than just the industry in which we work.  It defines everything we do.  Hospitality is the single most important element of our organization – the foundation upon which everything is built.

 

Our benefits include: Medical, Dental, Vision, PTO, 401(k) with employer match, Term Life Insurance at no cost to the employee, additional Supplemental Term Life Insurance available at a minimal cost to the employee, Long and Short Term Disability benefits at no cost to the employee, and much more for full-time positions.

  

 

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About This Employer

Hyatt House Falls Church/Merrifield

8296 Glass Alley
Fairfax, VA 22031

(571) 327-2277

Managed by

A great find among Northern Virginia hotels, HYATT house Falls Church/Merrifield is a key anchor to the newly developed Mosaic District, an upscale urban go-to for shopping, dining and entertainment.  We are only 10 miles from the hustle and bustle of downtown Washington D.C., in close proximity to all of the major airports, roads and highways, and a short walk to the Dunn-Loring Metro stop.

HYATT house Falls Church/Merrifield is conveniently located in Fairfax County, VA and in the center of the Mosaic District.  Mosaic offers a mixture of unique gathering places with ample space, including areas for outdoor events, parks for performances and festivals, as well as a movie theatre. You’ll also find an eclectic mix of sophisticated retail and restaurants – local, regional, and casual.

A seven-story upscale hotel, HYATT house offers a variety of room types; including King Guest rooms, Queen Double Guest rooms, Studios, one-bedroom Suites and master corner suites. All guests will enjoy our breakfast buffet daily, with made-to-order omelets, freshly brewed Starbucks coffee as well as a variety of fresh breakfast accompaniments.

A Suite, Restful Retreat for the Long Haul Traveler. We get the balancing act required for taxing travel and that’s why we strive to inspire real life routine while treating you to unexpected touches of luxury. It’s this and our unrivaled service that set us apart in a hundred little ways to allow you to live your best life while on the road.

All HYATT house hotels are smoke-free.

During your stay, you will enjoy a complimentary hot breakfast, with made-to-order omelets prepared exactly to your liking. The seasonal outdoor pool and fitness center will provide relaxation and a healthy lifestyle while away from home, and our knowledgeable Front Desk Hosts are available 24 hours a day to assist with your requests. In addition, the H BAR welcomes travelers 7 days a week from 5pm -10pm, offering our new Sip+Savor Menu, featuring home-cooked comforts including gourmet Grilled Cheese Sandwiches, Chef-Crafted TV Dinners, delicious new apps like the Tomato Mozzy Bread and more. A full bar is also available.


View our Hyatt Destinations Washington D.C. guide for insider information on local culture, restaurants, shopping, events and more.