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Guest Services - Front Desk

posted September 29, 2019

Ann Arbor Marriott Ypsilanti at Eagle Crest
Ypsilanti, MI
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About This Job

This is a full time, permanent position. Must have flexibility with your schedule and be able to work weekends. We offer competitive wages, annual merit increases, promotional opportunities, generous insurance benefits, 401k with company match, Vacation/Sick/Holiday Programs, free employee meals and our Marriott Room Discount Program.

You have a sunny, helpful nature. You’re happiest on the move, ever alert to what needs doing. Talking with people from all over energizes you. And with a passion to please, you thoughtfully offer guests helpful tips while lending a hand, opening doors, whisking away luggage, and holding pet leads as guests get settled. You know the property and surrounding area by heart, quickly becoming a trusted source for guests. You take great care and pride in your work, which guests immediately recognize and reward. Interstate’s Guest Services position may be a great way for you to earn your potential.

As Guest Services Agent, you will

  • Provide the pivotal first impression, setting the tone for the guest experience.
  • Extend a genuinely friendly welcome to arriving guests. Help with doors and luggage, assist guests to the front desk, checking in guests, answering phones, assisting guests to their rooms, and offering tips about the property and room amenities.
  • Respond helpfully to guest questions about the property, getting around and nearby happenings.
  • Pitch in. Help guests with special requests, room deliveries, and transportation arrangements when the need arises. Tidy the lobby and public areas when you see something out of place, reporting any repair or maintenance needs.

Fundamentals

A high school education or equivalent is required, with prior customer service experience helpful. The ability to communicate effectively and graciously in English is essential. This position requires continuous movement, full mobility, lifting up to 50 pounds and pushing or pulling a luggage cart up to 200 pounds.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Ann Arbor Marriott Ypsilanti at Eagle Crest

1275 South Huron Street
Ypsilanti, MI 48197

(734) 487-2000

243 Room Hotel

www.marriott.com

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Our Hotel

Overlooking Ford Lake and nestled among 135 acres of championship golf, this premier Ann Arbor, Michigan hotel offers a tranquil, park setting and resort-style amenities. Newly renovated in 2016, the Ann Arbor Marriott Ypsilanti at Eagle Crest Resort is perfect for both business and leisure travelers. The Marriott Hotel is located near the University of Michigan’s “Big House” football stadium and both the University of Michigan and Eastern Michigan University. Travelers will also enjoy the area’s thriving restaurant scene, historic and cultural sites, museums and art attractions. A perfect place to unwind, offering 243 guest rooms and suites, an indulgent concierge lounge, state of the art fitness facility and an on-site golf course. More than 40,000 square feet of well-appointed and flexible meeting space provides an unmatched backdrop for special occasions, business meetings, and conferences of all sizes.