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Housekeeping Supervisor

posted October 17, 2019

The Westin Baltimore Washington Airport - BWI
Linthicum Heights, MD
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747783 l

About This Job

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
  • Ensure that assigned staff have reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
  • Assign designated guest room keys and beepers to assigned staff.
  • Maintain accurate record of such and ensure security of keys.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Inspect supply levels of floor closets.
  • Assign designated personnel to rectify any deficiencies.
  • Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
  • Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
  • Directly contact Room Attendant and relay any deficiencies to be corrected.
  • Update room status after approving cleanliness and condition in accordance with departmental standards.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status.
  • Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
  • Room Attendant's have changed bed sheets.
  • Counsel Room Attendants on any discrepancies.
  • Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
  • Directly contact respective personnel and relay any deficiencies to be corrected.
  • Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
  • Contact Engineering directly for urgent repairs.
  • Conduct training of staff as assigned.
  • Provide feedback on staff performance to manager.
  • Report disciplinary problems to manager and participate in the counseling of employees.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties before leaving.
  • Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
  • Check P.M. reports for accuracy and completeness.
  • Complete night counts in accordance with departmental standards.
Qualifications

Education & Experience:

High School Graduate or General Education Degree (GED).

Six months to one year related supervisory experience.

EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About This Employer

The Westin Baltimore Washington Airport - BWI

1110 Old Elkridge Landing Road
Linthicum Heights, MD 21090

(443) 577-2300

260 Room Hotel

www.marriott.com

Our Hotel

The Westin Baltimore Washington Airport offers a soothing atmosphere, helpful service and unmatched convenience. Our 24-hour, complimentary shuttle removes travel-related hassle and our on-site parking facilities enable travelers to park and fly with ease. Casual yet sophisticated accommodations feature everything guests need to enhance their well-being, from the Westin Heavenly® Bed and Heavenly® Shower to high-speed internet access and kitchenettes in select suites. Additional hotel amenities include a glass-enclosed indoor lap pool, the WestinWORKOUT® Fitness Studio and delectable dining at Luminous Restaurant & Lounge. For those planning a meeting or event, we offer several adaptable venue spaces, including a scenic Function Lawn with a cozy fire pit. In addition to being near BWI Airport, our location in the Baltimore Washington Corridor makes it easy for visitors to explore the many landmarks and attractions in the area.