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Front Desk Agent/Night Auditor

posted August 30, 2019

Homewood Suites by Hilton Anchorage
Anchorage, AK
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704138 l

About This Job

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent/Night Auditor, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 
  • Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
  • Audit, balance, post and report on front desk, rooms, and all food and beverage outlets’ cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
  • Provide rooms management with a clear picture of their performance using the data gathered.
  • Run the night audit final, after ensuring all revenue is in balance.

Fundamentals

To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. Reliable, consistent attendance is a requirement.  Employees are expected to be punctual and dependable.   You will regularly use a computer and different software.  High school education or equivalent experience is required. An Accounting background is preferred but not required. This position requires attention to detail and the ability to compile facts and figures. In addition to general office equipment, you will regularly operate Interstate systems and software, including a cash register. You must be able to communicate effectively and courteously over the telephone and in person. This position may occasionally require lifting luggage up to 50 pounds.

ADDITIONAL INFORMATION

  • Previous experience preferred. 
  • Weekly schedule varies and includes days, evenings, overnights, weekends, and holidays.
  • On occasion, may be assigned to work at any of the three sister properties (Hampton Inn, Hilton Garden Inn, and Homewood Suites), as needed.

Interstate Hotels & Resorts is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About This Employer

Homewood Suites by Hilton Anchorage

101 West 48th Avenue
Anchorage, AK 99503

(907) 762-7000

122 Room Extended Stay

homewoodsuites3.hilton.com

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At A Glance

Homewood Suites by Hilton Anchorage, an award-winning extended stay hotel, is centrally located in midtown Anchorage, near Ted Stevens International Airport. Our guests enjoy newly renovated rooms, complimentary WiFi throughout the hotel and a shuttle service to and from the airport and downtown Anchorage, as well as Merrill Field, convention centers and the Alaska Railroad train station. Ideal for corporate extended stays, our hotel provides convenient access to BP Exploration corporate headquarters, Providence Hospital, Alaska Regional Hospital, and Alaska Native Medical Center.

We've been recognized by travelers through their reviews, earning the TripAdvisor Certificate of Excellence five years in a row, which puts our hotel in the TripAdvisor Hall of Fame!

Guests can wake up to a complimentary hot full breakfast daily and unwind with our evening social Monday through Thursday. We also have a 24-hour business center and four flexible event spaces for up to 80 guests.

We have 122 newly updated suites featuring studio and one- or two-bedroom options. Each suite has a separate living room with a sofa bed, versatile work space and a flat-screen TV. The fully equipped kitchen includes a two-burner cooktop, refrigerator, microwave and all the necessary utensils. If guests prefer to go out, they'll find a variety of restaurants within walking distance including Lone Star Steakhouse, Golden Corral, TGI Fridays and Applebee's.