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Restaurant General Manager - Wright's

posted September 29, 2019

Arizona Biltmore, Waldorf Astoria Resort
Phoenix, AZ
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577350 l

About This Job

Description

Waldorf Astoria is looking for a General Manager to oversee our fine dining restaurant, Wright's, at the historic, Arizona Biltmore!


Located
in the heart of uptown Phoenix since 1929, this gorgeous 39-acre
property has 738 rooms, over 200,000 square feet in banquet space, and 6
food and beverage outlets. These outlets include 3 restaurants, a bar,
cafe, and in-room dining.


In
this role, you will oversee the fine dining restaurant, Wright's at the Biltmore, managing a team of 20-25 for dinner and weekend brunch service. You will report directly to the Assistant
Director of Food & Beverage and play a key role in re-concepting the restaurant and elevating the bar / wine program.


The
ideal candidate will be an outstanding leader with a passion
for providing exceptional service and a talent for training and developing others.
At least 3 years experience as a Restaurant Assistant General Manager or General Manager of an upscale restaurant and Level I Sommelier Certification is required. Level !! Sommelier Certification and prior experience managing a Forbes 4 or 5-Star Restaurant are a plus.


For more information on the property and restaurant, please visit:

Join
Fortune's #1 Best Company To Work For and enjoy excellent benefits -
medical insurance, matching 401K, 4+ weeks of PTO, tuition
reimbursement, and Hilton travel benefits!


What will I be doing?


As a Restaurant General Manager, you would be responsible for directing and organizing the activities and services of Wright's at the Biltmore in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Manage all outlet operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

  • Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counselling and evaluations and delivering recognition and reward

  • Monitor and assess product and service and satisfaction trends, evaluate and address issues and make improvements accordingly

  • Ensure compliance with health, safety, sanitation and alcohol awareness standards

  • Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue

  • Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing and policies and knowledge of the local area and events

  • Recruit, interview and train team members


Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:



  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline



In addition, we look for the demonstration of the following key attributes:



  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability


What will it be like to work for Hilton?



Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

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About This Employer

Arizona Biltmore, Waldorf Astoria Resort

2400 East Missouri Avenue
Phoenix, AZ 85016

(602) 955-6600

738 Room Resort

waldorfastoria3.hilton.com

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At A Glance

The stunning Arizona Biltmore boasts a glittering history and service that sparkles; all set within 39 glistening acres in the heart of Phoenix. With eight pools, two championship golf courses, a spa and event space overlooking lush gardens and surrounding mountains — it’s little wonder they call us the ‘Jewel of the Desert’.

A favorite vacation retreat of U.S. presidents and legendary film stars since 1929, Arizona Biltmore - a Waldorf Astoria Resort is one of the few hotels worldwide with an architectural imprint left by respected American architect, Frank Lloyd Wright. The hotel has recently undergone a multi-million dollar refurbishment; come and see what we’ve done with the place.

Arizona Biltmore features:
  • Eight swimming pools lining our pristine gardens, creating a unique oasis experience 
  • Onsite spa and salon featuring organic treatments 
  • Access to adjacent Arizona Biltmore Country Club, home to two championship golf courses 
  • Large, world-class meeting venues and social event spaces.
  • Contemporary American cuisine at acclaimed ‘Frank & Albert's’ or ‘Wright's at the Biltmore’

Mission-style furnishings and Art Deco lighting in our rooms, suites and cottages reveal the property’s architectural heritage, while the calming décor reflects the Sonoran desert that surrounds us. Watch the sunset from your private patio with a legendary Tequila Sunrise from the Wright Bar, first mixed by an Arizona Biltmore bartender during the late 1930s.

Our resort received the 2015 TripAdvisor Certificate of Excellence Award for outstanding traveler reviews.