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Front Desk Host

posted October 2, 2019

Hyatt Regency Albuquerque
Albuquerque, NM
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700170 l

About This Job

What you will be doing

  • Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives telephone messages.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to ledger.
  • Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
  • Deposits guests' valuables in hotel safe or safe deposit box.
  • May be required at any time to fill in the job duties of either the Reservationist or the PBX operator (review individual job descriptions.
  • Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
  • Reports all necessary reporting procedures in documenting customer requests.
  • Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be knowledgeable of all in-house services and able to assist customers when questioned.
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, computes rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Hotel customer service experience, computer experinece.
  • Must be able to work mornings, evenings, weekends, and holidays as needed.
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About This Employer

Hyatt Regency Albuquerque

330 Tijeras Avenue NW
Albuquerque, NM 87102

(505) 842-1234

382 Room Hotel

www.hyatt.com

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Our Hotel

Hyatt Regency Albuquerque offers the quintessential location for both business and leisure travelers. Visitors can make themselves at home in their spacious guest room, explore the shops and events in our downtown neighborhood, or lounge at the pool between meetings. Here, guests will find that productivity and relaxation are constants during their time in Albuquerque.

Why Join Hyatt

Are you motivated and passionate? Do you have a sense of fun? Are you enthusiastic about serving others and applying your individual creativity at work every day? Whether you are looking for a specific job, an opportunity in a particular destination, or a global career that spans across countries and continents – at Hyatt you are always ‘more than welcome’.

At Hyatt, it is our mission to make a difference in the lives of those we touch every day.

And we touch many lives. There are more than 95,000 Hyatt colleagues in 500-plus properties on six continents; we serve millions of guests annually; and we work with hundreds of hotel owners, managers, suppliers, and community partners. Through our vast network of relationships, we believe we have an opportunity to make a real difference.

This Organization Participates in E – Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..

Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.