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Overnight - Assistant Front Office Manager

posted September 4, 2019

Grand Hyatt New York
New York, NY
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35245 l

About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Overnight-Assistant Front Office Manager is responsible for all overnight, front desk operations which includes: staff training, inter-department communications, and staff scheduling. The Overnight-Assistant Front Office Manager should possess strong communication skills and demonstrate strong leadership abilities. In addition to assisting the Operation, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.


Duties include:

  • Maintain guest room inventory
  • Coach and counsel employees to reflect Hyatt Service Standards and Procedures
  • Ensure all operations and cash handling are processed per policies and procedures
  • Maintain excellent communication with all Hotel overnight operations
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Analyze, investigate, and resolve guest complaints
  • Coach and counsel employees to reflect Hyatt service standards and procedures


Connected to the majesty and convenience of Grand Central Terminal, Grand Hyatt New York is the quintessential New York City hub, for exceptional dining, shopping and can’t-miss attractions. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.


This is not your typical career opportunity. This is the Hyatt Touch.


Hyatt Hotels and Resorts offers a competitive benefits package which includes:


  • Complimentary and discount room stays at other Hyatt Hotels and Resorts
  • An extensive global network of advancement opportunities
  • Competitive medical, dental and vision options
  • Pre-tax commuter benefit
  • 401k Retirement
  • Fitness, mobile service and various other discounts are available to Team members

Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Service oriented style with professional communication skills
  • At least 2 years progressive management experience within the Rooms Division of a hotel
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English

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About This Employer

Grand Hyatt New York

109 East 42nd Street at Grand Central Terminal
New York, NY 10017

(212) 883-1234

1,311 Room Hotel

grandnewyork.hyatt.com

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Welcome to Grand Hyatt New York. With a fabulous Midtown Manhattan setting, newly renovated rooms and friendly staff with a can-do attitude, our luxurious hotel offers convenient access to the entire Big Apple and a comfortable respite at the end of the day.

Just steps away from Grand Central Terminal, Grand Hyatt New York boasts an ideal Manhattan location, and from your hotel room it’s a pleasant stroll to Park Avenue, Fifth Avenue, Central Park, Times Square, Rockefeller Center, Broadway theaters and numerous opportunities for dining, shopping and entertainment.

A longtime legend on the New York scene, our newly renovated NYC hotel provides modern, sophisticated spaces that speak to both business and leisure travelers. The Hyatt Business Plan offers wireless internet, breakfast and other perks for corporate travelers, while the Explore Package is your ticket to the Museum of Natural History.

Expansive and impressive, our open lobby sets the stage for a luxurious experience. Soak in the artful atmosphere and stretch out in oversized guest rooms and suites, each outfitted with luxurious bedding, amazing showers and comfortable, high-tech workstations. Try the excellent farm-to-table cuisine at New York Central, the city’s freshest culinary hotspot, ask the knowledgeable concierge for local travel advice, and check in with ease like a VIP with Grand Hyatt New York’s personalized service. With an unbeatable Manhattan location in the heart of Midtown East, updated surroundings and high-tech elements, our hotel is a smart choice to get the most out of your stay in New York City.

View our Hyatt Destinations New York City guide for insider information on local culture, restaurants, shopping, events and more.